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Transactions at Counter Services - Preliminary Market Engagement Notice

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Summary

Machine-generated summary

The Driver and Vehicle Licensing Agency (DVLA), based in the UK, has published a preliminary market engagement notice ahead of re-procuring in-person counter services for its customers. Suppliers would enable customers to complete DVLA transactions in person, including vehicle tax, across England, Wales, Scotland and Northern Ireland, with wide opening hours. Services include form access, payment acceptance, reconciliation, identity verification, secure data exchange and document returns. Estimated value is based on up to seven years (five years plus two optional one-year extensions), but scope, dates and values are provisional. No deadline is given as this is an early market engagement, not a call for tenders yet.

Description

Scope - Procurement Description: DVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated £8 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it. DVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers. The services could involve one or more third party suppliers being able to: • Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax). • Enable access to DVLA application forms. • Accept a variety of payment methods. • Complete transactional & payment reconciliation, and report routinely on transactional and financial data. • Verify customer identity, including physical documentation checking. • Exchange data securely with DVLA's systems to support customer transactions. • Return customer documents to DVLA. Contract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions). However please note that the scope and contract duration are still being considered, so the service requirements, dates, and estimated values stated in this notice are provisional and subject to change.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

More from this buyer

Full buyer profile

2 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Business services - United Kingdom

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Based on 1572 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Business services
€19,067,404
6,637 open across Europe right now 433% above sector average
Buyer track record on Aperlena
12 notices tracked · 8 awarded

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