Skip to content
Aperlena

TED - Tenders Electronic Daily (Publications Office of the EU) verified 7 hours ago Contract notice

Slovensko - Poradenské služby pre vzťahy s verejnosťou - Zabezpečenie služieb informovanosti občanov prostredníctvom call centra

Open Slovakia Bratislavský kraj Business services

Buyer Ministerstvo hospodárstva Slovenskej republiky

34 days left

Key facts

Closes
08:00 (UTC+1)
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 34 days
  4. Awarded pending

Bidding window

34 days from publication to deadline

Usual length

Notices of this kind (Slovakia, open procedure, above the EU threshold) give a median of 30 days, half of them between 16 and 33 days, based on 4,813 notices of the last two years.

This buyer usually gives 29 days (median of its last 11 calls for tender).

View the official notice Watch this tender

If the deadline moves or the notice is corrected, we email you. Log in

Description

Účelom call centra, je zabezpečiť v maximálnej možnej miere informovanosť občanov k téme energopomoci, ktorí sa budú môcť naňho obrátiť ako na jednu z foriem pripravovanej podpory. Očakávame totiž, že telefonickú formu, ako jednu zo základných foriem informovanosti využije veľký počet občanov. Predpokladáme, že pôjde najmä o starších ľudí, ľudí zo sociálne slabších skupín, a pod. Činnosť call centra bude spočívať najmä v poskytovaní základných/ všeobecných informácií o energopomoci, a to telefonicky a e-mailom, v preverovaní či občan má, alebo nemá nárok na dosiahnutie energopomoci. V prípade vyhodnotenia, že volajúci občan nesplnil podmienky na dosiahnutie energpomoci, vynaloží úsilie na indikovanie ďalších možných krokov/ návrhov riešení pre vysporiadanie zistených nezrovnalostí. Ak si to bude vyžadovať situácia, poskytne občanovi službu v podobe odoslania reklamácie na back office (ďalej len „BO“) MH SR Bližšia špecifikácia predmetu zákazky sa nachádza v Prílohe č. 1 súťažných podkladov.

Terms of the procedure

How tenders are scored
Najnižšia cena za celý predmet zákazky v Eur s DPH: 100 percent
Small firms
The buyer marks this procedure as suitable for small and medium-sized firms.

As the official notice states them.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    The register holds nothing on this. The official documents will.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Business services.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    34 days left, 25 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €29,662 and €513,739.

  6. Your call:

    Do we know this buyer?

    The buyer has 28 notices in the register and no pattern of winners yet.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Slovak.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 7 hours ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 36 awards for Business services in Slovakia.

Median award
€221,068
Middle half of past awards
€29,662 to €513,739

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Ministerstvo hospodárstva Slovenskej republiky

Slovakia

notices in the register
28
awards
17
awarded in total
€2.2M

Who wins its contracts

Moderately concentrated
different companies won its awards
9
of the awards went to the three most frequent winners
60%
of its calls state an estimated value
91%

Based on 15 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
3.2
of those lots received a single tender
17%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, Business services - Slovakia

Company Wins Total awarded Last win
Bittner print s.r.o. 5 €6,962 Aug 2026
PRIMA INVEST, spol. s r.o. 4 Aug 2025
Súkromná bezpečnostná služba SHIELD, spol. s r.o. 3 €843,641 Mar 2026
Ultra Print, s.r.o. 3 €100,900 Mar 2026
AMG Security s.r.o. 2 €1.9M Jun 2026

Based on 62 awards with a linked company profile over the last 2 years.

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in Business services
4,347
median open notice
€210,000

Who wins in this market

Many suppliers

Slovakia · Business services

different companies won awards here
48
of the awards went to the three most frequent winners
19%
buyers awarded contracts here
31

Based on 63 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
4.1
of those lots received a single tender
12%
of the awards went to companies based in another country
9%
of the tenders came from another country
5%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Similar tenders

Open now

Awarded before

Never miss a tender like this

7 new notices in Business services in Slovakia in the last 7 days. Get an email when new ones appear. Free.

Set up my alert

Or follow just its CPV code, Public relations consultancy services: an email when new tenders arrive under it, no account needed.

34 days left

Open notice

Keyboard shortcuts

Read a list without reaching for the mouse. The shortcuts stay quiet while you type in a field.

j
Next result
k
Previous result
Enter
Open the result
n
Next page
p
Previous page
c
Compare this result
s
Shortlist this result
o
Open the result in a new tab
x
Set this result aside
/
Search from any page
Ctrl K
Search from any page
?
Show these shortcuts
Esc
Close

Index

Close
Log in

Language