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Romania - Software implementation services - New CRM Grids implementation services

Original România - Servicii de aplicare de software - Servicii de implementare New CRM Grids

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Summary

Machine-generated summary

A Romanian contracting authority is procuring the implementation of a CRM platform, specifically migrating CRM Grids to Salesforce Lightning, to manage business processes based on end-customer requests (consumers, producers, prosumers, developers and electricity suppliers), improve customer relations and increase operational efficiency. The procurement is structured as a framework agreement with an estimated minimum of 6,505 man-days and a maximum of 7,505 man-days. The maximum estimated framework value is RON 25,336,353.89 excluding VAT, with the largest subsequent contract estimated at RON 11,566,215. Clarification requests must be submitted via SAP ARIBA at least 19 days before the submission deadline; consolidated answers are published in SEAP.

Description

Obiectul general al prezentei achiziții constă în implementarea unei platforme CRM (Migrarea CRM Grids la Salesforce Lightning) cu scopul de a gestiona diversele procese de business pe baza unei solicitări din partea clienților (clienți finali: consumatori, producători, prosumatori, dezvoltatori, furnizori de energie electrică), pentru a îmbunătăți relațiile cu clienții, a optimiza procesele de business și a crește eficiența operaționala. Entitatea contractanta va raspunde in mod clar tuturor solicitarilor de clarificari sau informatiilor suplimentare in a 11 a zi, inainte de termenul limita stabilit pentru depunerea solicitarilor de participare, conform art.173 alin.(1) din Legea 99/2016, cu modificarile ulterioare. Numar zile pana la care se pot solicita clarificari inainte de data limita de depunere a solicitarilor de participare/ofertelor: 19 zile. Eventualele solicitari de clarificari la documentatia de atribuire vor fi solicitate in Sistemul de Achizitie SAP ARIBA. Raspunsul consolidat la eventualele solicitari de clarificari la documentatia de atribuire se va publica in SEAP. Servicii de implementare New CRM Grids (Migrarea CRM Grids la Salesforce Lightning) Cantitatile estimate minime si maxime ale acordului cadru: Cantitatea estimata minima: 6.505 MD (zile-om). Cantitatea estimata maxima: 7.505 MD (zile-om). Cantităţile estimate minime şi maxime care ar putea face obiectul unui singur contract subsecvent dintre cele care urmează să fie atribuite pe durata acordului-cadru: Cantitatea estimata minima este aferenta Fazei 3 a proiectului, respectiv 700 MD (zile-om). Cantitatea estimata maxima este aferenta Fazei 1 a proiectului, respectiv 3413 MD (zile-om). Estimarea valorii celui mai mare contract subsecvent care urmează să fie atribuit pe durata acordului-cadru = 11,566,215 RON. Estimarea valorii maxime a acordului-cadru = 25.336.353,89 RON , fara TVA Durata fiecarui contract subsecvent se va stabili in functie de nevoile Achizitorului, iar primul contract subsecvent va fi aferent Fazei 1 a proiectului. Frecvenţa de atribuire a contractelor subsecvente: se vor semna contracte subsecvente pentru fiecare Faza a proiectului de implemantare.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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More from this buyer

Full buyer profile

34 open tenders right now

This buyer has no award history in this sector yet. Usual winners, IT services - Romania

Company Wins Total awarded Last win
INFO WORLD 16 €1.5M Aug 2026
ONE SOFTWARE 15 €3.8M Sep 2026
Digi Romania S.A. 15 €1.4M Jul 2026
ASEE Solutions 11 €15.3M Aug 2026
VESTRA INDUSTRY SRL 11 €3.1M Sep 2026

Based on 415 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · IT services
€26,243,627
6,041 open across Europe right now 82% below sector average
Buyer track record on Aperlena
102 notices tracked · 34 awarded
€14,584,614 in awarded contracts

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