Skip to content
Aperlena
Free alerts

TED - Tenders Electronic Daily (Publications Office of the EU) verified 6 hours ago Contract notice

Romania - Customer Relationship Management software packages - Omnichannel Call Center and Mobile Application for Users

Original România - Pachete software de management al relaţiilor cu clienţii - Call Center Omnichannel si Aplicatie Mobila pentru Utilizatori

Open Romania Nord-Vest Software & IT systems

Buyer DISTRIBUȚIE ENERGIE ELECTRICĂ ROMANIA S.A.

32 days left

Key facts

Closes
15:00 (UTC+2)
Estimated value
€567,859
converted from RON
Competition
Open race
  1. Published
  2. Today
  3. Deadline open for 35 days
  4. Awarded pending

Bidding window

34 days from publication to deadline

Usual length

Notices of this kind (Romania, open procedure, above the EU threshold) give a median of 33 days, half of them between 22 and 35 days, based on 15,593 notices of the last two years.

This buyer usually gives 30 days (median of its last 87 calls for tender).

View the official notice Watch this tender
Add to calendar

If the deadline moves or the notice is corrected, we email you. Log in

The Aperlena Verdict

Open race

No supplier dominates: 3 different companies have won the last 3 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 3 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The contracting authority in Romania intends to conclude a supply contract for the acquisition of an Omnichannel Call Center solution together with a Mobile Application for Users, a customer relationship management software package. The contract must comply with the contracting specifications and with all parameters set out in the attached technical sheets and annexes. Potential bidders may submit requests for clarification regarding the award documentation up to 20 days before the submission deadline. The contracting entity will answer all clarification requests clearly and completely by the 11th day before the submission deadline, responding only to requests received by that cut-off date.

Description

Incheierea unui contract de produse pentru achizitia de „Call Center Omnichannel si Aplicatie Mobila pentru Utilizatori", in conformitate cu precizarile din CS, cu respectarea tuturor parametrilor cuprinsi in fisele tehnice/anexele atasate acestuia. Numǎrul de zile pȃnǎ la care potențialii ofertanți pot solicita clarificǎri referitoare la documentația de atribuire, ȋnainte de data limitǎ de depunere a ofertei este 20. Entitatea contractantǎ va rǎspunde in mod clar si complet tuturor solicitǎrilor de clarificǎri/informațiilor suplimentare în a 11-a zi ȋnainte de data limita de depunere a ofertelor Entitatea contractantă va răspunde doar la solicitările de clarificări adresate de operatorii economici până la termenul-limită stabilit mai sus. Incheierea unui contract de „Call Center Omnichannel si Aplicatie Mobila pentru Utilizatori ", in conformitate cu precizarile din CS, cu respectarea tuturor parametrilor cuprinsi in fisele tehnice si anexele atasate

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    Estimated at €567,859.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Software & IT systems.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    32 days left, 24 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    This buyer usually awards this kind of contract for between €1.7M and €4.8M.

  6. In your favour:

    Do we know this buyer?

    3 different companies won the last 3 comparable contracts.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Romanian.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 6 hours ago

View the official notice

What this buyer has paid before

Based on 3 comparable contracts this buyer awarded in this sector over the last 4 years.

This notice
€567,859
Median award
€2.4M
Middle half of past awards
€1.7M to €4.8M

The estimate is smaller than three in four past awards.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

DISTRIBUȚIE ENERGIE ELECTRICĂ ROMANIA S.A.

Romania

notices in the register
450
awards
303
awarded in total
€1.3B

Who wins its contracts

Many suppliers
different companies won its awards
135
of the awards went to the three most frequent winners
20%
of its calls state an estimated value
75%

Based on 292 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
EXIMPROD ENGINEERING 1 €7.1M Dec 2025
FOCALITY; AS COMPUTER CRAIOVA; ASEE Solutions 1 €2.4M Jun 2026
CRAYON SOFTWARE EXPERTS ROMANIA SRL 1 €886,680 Dec 2025

Based on 3 awards with a linked company profile over the last 5 years.

4 open tenders right now

Market context

Larger than 51% of the open notices in Software & IT systems across Europe.

open now in Software & IT systems
3,204
median open notice
€531,477

Who wins in this market

Many suppliers

Romania · Software & IT systems

different companies won awards here
311
of the awards went to the three most frequent winners
9%
buyers awarded contracts here
246

Based on 535 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Similar tenders

Open now

1

day left

Servers - IT Equipment - ROGEN

Romania Software & IT systems UNIVERSITATEA DE MEDICINA SI FARMACIE "VICTOR BABES" DIN TIM...

€230,873

est. value

Awarded before

Never miss a tender like this

584 new notices in Software & IT systems in Romania in the last 7 days. Get an email when new ones appear. Free.

Set up my alert

32 days left

Open notice

Keyboard shortcuts

Read a list without reaching for the mouse. The shortcuts stay quiet while you type in a field.

j
Next result
k
Previous result
Enter
Open the result
n
Next page
p
Previous page
c
Compare this result
s
Shortlist this result
o
Open the result in a new tab
x
Set this result aside
/
Search from any page
Ctrl K
Search from any page
?
Show these shortcuts
Esc
Close

Start from a question

Browse by sector

Index

Close
Log in

Language