Summary
Machine-generated summaryProcurement of a customer satisfaction study covering the next four years, 2026 to 2029, under the Customer Orientation Index (COI). The contract also covers possible quantitative follow-up projects, which may be commissioned to deepen the understanding of customers or to concretise measures arising from the study. The tender is placed in Austria.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago
The buyer
Full buyer profileASFINAG Maut Service GmbH
- notices in the register
- 38
- awards
- 27
- awarded in total
- €1.7M
Who wins its contracts
Moderately concentrated- different companies won its awards
- 15
- of the awards went to the three most frequent winners
- 54%
Based on 26 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
Awards most often to
Market context
- open now in Business services
- 4,281
- median open notice
- €216,000
Who wins in this market
Many suppliersAustria · Business services
- different companies won awards here
- 430
- of the awards went to the three most frequent winners
- 5%
- winners of the last 12 months were new here
- 313 of 340
- buyers awarded contracts here
- 201
Based on 570 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.
Competition
- tenders per lot on average (open and restricted procedures)
- 6.0
- of those lots received a single tender
- 20%
- of the awards went to companies based in another country
- 7%
- of the tenders came from another country
- 20%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
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