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Austria - Services related to software - Integrated platform for IT, MT and OT service management

Original Österreich - Dienstleistungen in Verbindung mit Software - Integrierte Plattform für IT, MT und OT Service Management

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Summary

Machine-generated summary

The IKTMT department plans to replace an existing system with a technically and functionally modern integrated platform for IT, MT and OT service management. The platform should serve as a central hub for IKTMT services, customer services and IT-related continuity management, increase operational efficiency, ensure a consistent and uniform data basis, improve service quality and reduce operational and service risks. Under the second stage procedure according to Section 106 of the Austrian procurement law, ServiceNow with the modules ITOM Visibility, CSM Professional and BCM, or an equivalent solution covering the full functionality of these modules, is used as the benchmark. Place of performance: Austria.

Description

Die Abteilung IKTMT plant die Ablösung eines Bestandsystems durch ein technisch und funktional moderne integrierte Plattform für IT, MT & OT Service Management. Die neue Plattform soll weiterhin als zentrale Drehscheibe für IKTMT-Services, Kundenservices und IKTMT bezogenes Kontinuitätsmanagement dienen.Es wird eine integrierte Plattform benötigt, welche die operative Effizienz erhöht und eine konsistente einheitliche Datenbasis sicherstellt. Darüber hinaus soll sie zur Verbesserung der Servicequalität beitragen und Risiken im Betriebs- und Serviceumfeld reduzieren.Als Leitprodukt in der zweiten Stufe, gemäß § 106 BVergG 2026, wird die Plattform ServiceNow mit den Modulen ITOM Visibility, CSM Professional und BCM (Business Continuity Management) - oder gleichwertig - herangezogen. Die angebotene Lösung muss den vollständigen Funktionsumfang dieser Module abbilden.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

18 open tenders right now

This buyer has no award history in this sector yet. Usual winners, IT services - Austria

Company Wins Total awarded Last win
Atos Technologies Austria GmbH, SALES 13 €1.2M Sep 2026
A1 Telekom Austria AG 12 €9.1M Sep 2026
Tietoevry Austria GmbH, Zentrale 12 €1.1M Sep 2026
Atos Technologies Austria GmbH 8 €3.8M Mar 2026
Oracle Austria GmbH 8 €2.1M Sep 2026

Based on 420 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · IT services
€26,435,585
5,355 open across Europe right now
Buyer track record on Aperlena
82 notices tracked · 33 awarded
€45,089,142 in awarded contracts

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