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Norway - Software package and information systems - Market survey - procurement of a debt collection system

Original Norway - Software package and information systems - Market survey - procurement of a debt collection system.

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Summary

Machine-generated summary

Oslo municipality, through the Section for Invoices and Collections in the Agency for Finance and Management, is conducting a market survey (RFI) for a new debt collection system. The buyer is Norway's largest municipality, handling municipal receivables on behalf of districts, departments and municipal companies, with over one million registered debtors and about 59,280 new cases in 2025. The system must integrate with several entities and systems and support efficient recovery processes. No estimated value or deadline is stated. Feedback should be short and concrete; inputs are not tenders and the document is provisional, with possible changes before any competition is announced.

Description

Introduction Oslo municipality is Norway's largest municipality and is responsible for a broad spectrum of services for the municipality's inhabitants. The collection will be carried out by the Section for Invoices and Collections in the Agency for Finance and is subject to the Agency for Finance. The Agency for Finance and Management was established 1 January 2026 and took over, among other things, assignments that were previously in the Collection Agency. The receivables area handles different types of municipal requirements on behalf of districts, departments, municipal companies and city council departments. A new system must therefore be able to interact between several entities and systems and facilitate efficient work processes, good integrations and an overall management of the recovery process. To provide the market with a better basis for assessing the solution's capacity, scaleability and suitability, stated below approximate key figures for the current receivable business: * Number of registered creditors: 3,932 * Number of registered debtors: 1.021.285 * The number of active cases per day: 46,143 * New cases in total 2025: 59,280 * Of which cases transferred via api (the arrow) : 24.406 * Of which cases were transferred from Unit4 etc.: 34.874 Instructions to the RFI We request short and concrete feedback on the proposed requirements, including whether the requirements are feasible and whether there are special considerations or challenges that ought to be considered. The information obtained through the market dialogue will be used as a basis for further work on a possible procurement. Emphasis is put on the fact that this is a provisional document in the preparation and shall not be seen as a completed tender documentation. The content can be changed, supplemented or taken out before any competition is announced. Input that the tenderers provide as a part of the market survey shall not be seen as a tender and will not affect the further process or any future competition. Deadline for feedback The deadline for feedback is 14.09.2026, 12:00. The feedback can be submitted either in the answer box belonging to each requirement, or it is also possible to upload a separate document in the upload field.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 weeks ago

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More from this buyer

Full buyer profile

2 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - Norway

Company Wins Total awarded Last win
CRAYON AS 4 €4.1M Aug 2026
HYYR AS 3 €3.8M Aug 2026
Friskus AS 3 €1.0M Mar 2026
ETOC AS 2 €788,796 Aug 2026
VISMA FLYT AS 2 €346,208 Sep 2026

Based on 35 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Software & IT systems
€54,107,950
2,819 open across Europe right now
Buyer track record on Aperlena
31 notices tracked · 6 awarded
€53,618,376 in awarded contracts

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