Summary
Machine-generated summaryThe Dutch procurement entity SURF is procuring IT Service Management (ITSM) software through its Dynamic Purchasing System (DAS). The contract covers the supply of a service management software solution (a ticketing system), its implementation at participating institutions, and related services. The system supports registering and handling tickets and reporting. After registering, providers can submit offers to a large number of education and research institutions, namely SURF members and institutions connected to SURF. Mandatory award criteria are Price, Implementation Plan and Exit Plan; other criteria such as User Friendliness, Management Plan and Privacy & Security are optional. Documentation is available in Mercell. Estimated value and deadline are not stated.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
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Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| DTX B.V. | 1 | €16.0M | Sep 2025 |
| Afas Software B.V. | 1 | €1.2M | May 2026 |
Based on 2 awards with a linked company profile over the last 5 years.
Change history
Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.
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Read before bidding
- Title: "Nederland - Leveren van software - DAS Servicemanagementsoftware" to "Nederland – Leveren van software – DAS Servicemanagementsoftware"
- Estimated value: Set to €40,000,000
- Estimated value: Set to €40,000,000
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Market context
- Avg. open tender · IT services
- €27,979,816
- Buyer track record on Aperlena
- 45 notices tracked · 15 awarded
- €30,153,080 in awarded contracts
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