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Find a Tender Service (UK Cabinet Office / Crown Commercial Service) verified 1 month ago Contract notice

Managed Debt Collection Services

Open United Kingdom Financial & insurance services

Buyer Government Commercial Agency

€583.2M estimated value · €583,158,386 · converted from GBP

Key facts

Published
No deadline published
  1. Published

Find a Tender Service (UK Cabinet Office / Crown Commercial Service) does not publish a closing date for this notice. See the official notice

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Summary

Machine-generated summary

The buyer is seeking to establish a framework agreement for Managed Debt Collection Services, delivered through a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies offering desk based collection services to arrange repayment of outstanding debts. The MSP will use data to build debt recovery strategies, monitor performance, and work with buyers to ensure debt is collected sustainably and fairly, including ethical treatment of vulnerable consumers. The scope may also include optional services such as litigation, auctioneer services and international collections.

Description

The establishment of a framework for Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will work with buyers to ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers. Envisaged scope of services: ● Managed Service: The Supplier will provide comprehensive management of all debt collection activities via their own operations and/or subcontractors. ● Optional Services: The Supplier may be required to offer access to additional services, including but not limited to: ○ Litigation ○ Auctioneer Services ○ International DCA Collections The confirmed scope of this framework will be determined as a result of the market and customer engagement.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

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Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 157 awards for Financial & insurance services in United Kingdom.

This notice
€583.2M
Median award
€144,578
Middle half of past awards
€63,935 to €438,685

The estimate is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Government Commercial Agency

United Kingdom

notices in the register
81
awards
59
awarded in total
€3.5B

Who wins its contracts

Many suppliers
different companies won its awards
48
of the awards went to the three most frequent winners
16%
of its calls state an estimated value
93%

Based on 57 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, Financial & insurance services - United Kingdom

Company Wins Total awarded Last win
Arthur J. Gallagher Insurance Brokers Ltd 15 €3.3M Oct 2026
ALLPAY LIMITED 11 €6.9M Sep 2026
Barclays Bank Plc 4 €85.6M Aug 2026
HYMANS ROBERTSON LLP 4 €1.4M Jun 2026
ARLINGCLOSE LIMITED 4 €392,333 Aug 2026

Based on 190 awards with a linked company profile over the last 2 years.

7 open tenders right now

Market context

Larger than 99% of the open notices in Financial & insurance services across Europe.

open now in Financial & insurance services
2,251
median open notice
€450,000

Who wins in this market

Many suppliers

United Kingdom · Financial & insurance services

different companies won awards here
121
of the awards went to the three most frequent winners
15%
buyers awarded contracts here
118

Based on 188 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Scope and criteria
    The description was shortened. Re-read it before you bid.
  2. Scope and criteria
    The description was expanded. Re-read it before you bid.
  3. Main CPV code
    Was: 79200000
    Now: 66170000
  4. Main CPV code
    Was: 66170000
    Now: 79200000

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