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Germany - Business travel services - Provision of Travel services

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Open race

No supplier dominates: 13 different companies have won the last 14 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 14 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The European Central Bank (ECB) in Frankfurt am Main, Germany, is seeking providers of travel services through a Call for Applications. Suitable candidates will be invited to a negotiated procedure to submit a tender. One provider will be awarded the contract, starting 1 August 2026 with service delivery from 15 December 2026, for 4 years, extendable to a maximum of 5 years due to the SAP Concur system transition. In 2024 the ECB spent over 16 million euros on business travel with around 3,300 travellers and over 39,000 transactions. The main service language is English.

Description

The European Central Bank (ECB) is seeking suitable candidates through this Call for Applications (CfA) that will be invited to participate in the negotiated procedure and to submit a tender for the Contract on the provision of Travel Services. It is the intention of the ECB to award a contract to one provider. The Contract is envisaged to start on 1 August 2026 and shall remain in force for a period of 4 years. Since a (potential) implementation and handover period from the current service provider to the new contractor is foreseen, the actual service provision is envisaged to start on 15th December 2026. The ECB may request an extension of the Contract, but the total duration of the Contract shall not exceed 5 years. The main language of service delivery will be English. The contract duration is set on exceptional basis to 5 years. This exception is based on the current implementation of the SAP Concur travel system for ECB business travel. It can be envisaged that the integration of a new travel agency into SAP Concur will require the set-up of all relevant technical configurations and respective testing. As a result, an extended transition phase is to be planned which is reflected in the extended contract duration. Travel Volumes The past travel volume of the ECB has been as follows: ? The ECB had approximately 3,300 travellers in Frankfurt am Main and over 39,000 transactions were booked in 2024. The total business travel spent in 2024, excluding post-paid reimbursements (e.g. meals and local transportation), was approximately over ? 16 million. ? 91% of air travel was to main European cities, e.g. London, Madrid, Lisbon, Vienna, Rome and Milan. Intercontinental destinations amounted to 9%. ? 42% of the total business travel transactions were by Air, Rail accounted for 31%, Hotels 27% and Car Rental less than 1%. ? 56% of travel was booked online via the Online Booking Engine and 44% offline via the Travel Services provider in 2024. ? 3% of ECB business travel were related to long term mission travel, with an average travel duration of 34 days. The numbers above should serve for orientation only, they are non-binding and without prejudice to future developments. Travel Services The below list contains an overview of the work packages to be delivered, including a brief description of the package service content. 1. Resources for travel service delivery Provision of a key account manager and dedicated travel agents for standard, mission and VIP business travel. 2. Travel services offline/online booking Travel Services include offline and online bookings for Air, Rail, Hotels and Car Rental. The tenderer should be working with a Global Distribution System (GDS). The Online Booking Engine (OBE) provider is directly contracted by the ECB. The services provided should be aligned to the travel rules of the ECB. Provision of first level support might be required. 3. Mission travel Provision of dedicated mission travel agents, mainly handling the reservations for mission travellers, including booking of long-term accommodation, e.g., apartments provided by commercial hosts. 4. VIP services Provision of a dedicated VIP travel agent team, mainly handling the reservations for VIP travellers, including e.g., VIP hotel notification, Meet and Greet Airports and limousine service. 5. 24/7 services 24/7 services are to be delivered after working hours, on the weekend and on holidays. 6. Hotel direct payment Facilitate accommodation bookings and generate virtual credit cards using the platform provided by the ECB?s hotel direct payment supplier. 7. Visa services Providing information, checklists and assistance on visa requirements. Supporting visa applications for travellers located across Europe. 8. Group bookings Providing offers and performing bookings for groups (>10 travellers) for flights, train travel and accommodation. 9. Reporting Providing monthly, cumulated reporting based on data captured at the time of booking and/or ticket issuance and/or logs, including full-year analysis in accordance to the ECB?s specifications and requirements. 10. Invoicing Providing monthly invoices for the transaction fees, including respective reports. 11. Green Travel Providing guidance and expertise on sustainable business travel topics. 12. Quality Assurance During the entire duration of the contract, the supplier shall ensure that the services are provided following the highest standards of quality. The scope of the contract may be subject to change, depending on the ECB?s business requirements, in line with the main scope, objectives and the spirit of the contract.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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More from this buyer

Full buyer profile

28 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
INTERLANGUAGE SRL; LEXTRANSLATE SL; Daniela Teresa Maresu; Interlanguage Translation Limited (ILT Group); PJ srl; LIONBRIDGE INTERNATIONAL UNLIMITED COMPANY; INTRAWELT DI ALESSANDRO POTALIVO & C. SAS; Inprinting srl; Global Translation Solutions Limited 2 n/a Feb 2026
Alive Portugal S.A. - Beyond Events Lda Consortium 1 n/a Apr 2026
BDO AG Wirtschaftsprüfungsgesellschaft; PwC EU Services EEIG/EESV; CP Consultingpartner AG; Grant Thornton Corporate Finance Ltd; Grant Thornton Chartered Accountants Management Consultants S.A.; KPMG AG Wirtschaftsprüfungsgesellschaft; Zanders B.V.; GMS Management Solutions S.L.; Forvis Mazars LLP; 1 n/a Mar 2026
d-fine GmbH; Prometeia SpA; Finalyse S.A; Zanders B.V.; GMS Management Solutions S.L.; Grant Thornton Corporate Finance Ltd; Grant Thornton Chartered Accountants Management Consultants S.A.; Forvis Mazars LLP; TNP Deutschland GmbH; PwC EU Services EEIG/EESV; Deloitte GmbH Wirtschaftsprüfungsgesellsc 1 n/a Mar 2026
Forvis Mazars; KPMG AG Wirtschaftsprüfungsgesellschaft 1 n/a Apr 2026

Based on 14 awards with a linked company profile over the last 5 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Estimated value: Set to €1,500,000
    • Scope and criteria: The description was expanded. Re-read it before you bid.
    • Estimated value: Set to €1,500,000

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Market context

Avg. open tender · Business services
€23,607,051
5,888 open across Europe right now 94% below sector average
Buyer track record on Aperlena
57 notices tracked · 25 awarded
€6,909,644 in awarded contracts

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