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France - Software-related services - Management and maintenance of the CRM platform, Client Portal and IssyGPT

Original France - Services relatifs aux logiciels - Gestion et maintenance de la plateforme GRC, Portail Client et IssyGPT

Closed Contract notice

Key facts

Closed
Buyer
Mairie d'Issy-les-Moulineaux
Where
France Ile-de-France
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
72260000 Software-related services
Original language
French
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
514069-2026
Watch this tender

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  1. Published
  2. Deadline open for 56 days
  3. Awarded pending

Summary

Machine-generated summary

A French public buyer (Issy-les-Moulineaux) is procuring support, management and maintenance services for its CRM platform (Salesforce Service Cloud), its Salesforce client portal (Salesforce Community Cloud, ticket management) and IssyGPT (Salesforce Agentforce module). It is a framework agreement for services at unit prices executed through purchase orders, with no minimum. The maximum annual amount is 70,000 EUR excluding VAT. The contract runs for 1 year, tacitly renewable 3 times, with a maximum duration of 4 years. Details of the services and technical specifications are set out in the contract documents. No bid deadline is stated in the available information.

Description

Gestion et maintenance de la plateforme GRC, Portail Client et IssyGPT Le marché a pour objet de confier au titulaire la mise en place d'un accompagnement et gestion et la maintenance du support sur la GRC (module Salesforce Service Cloud), et le portail client Salesforce (module Salesforce Community Cloud) (TMA - gestion de tickets) et IssyGPT (module Agentforce de Salesforce). Les prestations dévolues au titulaire, ainsi que les spécifications techniques, sont décrites dans le CCP. Il s'agit d'un accord-cadre de services conclu à prix unitaires exécutés au moyen de bons de commande, sans mini, pour un montant maximum annuel de 70 000 euros HT. Le marché prendra effet pour 1 an, renouvelable tacitement 3 fois, pour une durée maximale de 4 ans.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Act now
    • Submission deadline: Moved 1 day EARLIER: now September 18, 2026, 00:00
    • Scope and criteria: The description was expanded. Re-read it before you bid.

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Market context

Avg. open tender · IT services
€26,210,062
5,366 open across Europe right now
Buyer track record on Aperlena
11 notices tracked · 2 awarded
€158,000 in awarded contracts

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