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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 day ago Contract notice

France - Debt collection agency services: outbound calls for amicable recovery of debts from companies within the Malakoff Humanis retirement perimeter

Original France - Services des agences de recouvrement - Prestations d'appels sortants pour le recouvrement amiable des créances auprès des entreprises relevant du périmètre Retraite de Malakoff Humanis.

Open France Ile-de-France Business services

Buyer Association de Moyens RETRAITE COMPLEMENTAIRE

18 days left

Key facts

Closes
11:00 (UTC+1)
Estimated value
€1.0M
€1,000,000
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 31 days
  4. Awarded pending

Bidding window

30 days from publication to deadline

Usual length

Notices of this kind (France, open procedure, above the EU threshold) give a median of 33 days, half of them between 29 and 40 days, based on 60,737 notices of the last two years.

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Summary

Machine-generated summary

Malakoff Humanis is procuring outbound calling services for the amicable recovery of debts owed by companies falling within the scope of its retirement business. The successful contractor will act as an operational extension of Malakoff Humanis' debt recovery service, handling calls to debtor companies. Works must follow the processes, business rules, tools and quality requirements defined in the technical specifications document (CCTP). The service covers the retirement perimeter of Malakoff Humanis and is performed in France.

Description

Le marché a pour objet la réalisation de prestations d'appels sortants pour le recouvrement amiable des créances auprès des entreprises relevant du périmètre Retraite de Malakoff Humanis. Le Titulaire intervient comme prolongement opérationnel du service de recouvrement de Malakoff Humanis, selon les processus, règles de gestion, outils et exigences de qualité définis au CCTP. Prestations d'appels sortants pour le recouvrement amiable des créances auprès des entreprises relevant du périmètre Retraite de Malakoff Humanis.

Terms of the procedure

Small firms
The buyer marks this procedure as suitable for small and medium-sized firms.
Tenders go to
achatpublic.com/sdm/ent2/gen/ficheCsl.action?PCSLID=CSL_2026...

As the official notice states them.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    Estimated at €1.0M.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Business services.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    18 days left, 15 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €53,000 and €301,045.

  6. Your call:

    Do we know this buyer?

    The buyer has 6 notices in the register and no pattern of winners yet.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in French.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago

View the official notice

Expected award price

likely award for this notice, from its published estimate of €1,000,000
€920,000 to €1.0M

Comparable awards in this country and sector came in at a median of 100% of their published estimate, half of them between 92% and 100%, based on 97 awards of the last 3 years.

Each award is compared with the estimate of the same lots, framework agreements excluded. A published estimate may include options and renewals, so an award under it is not always a discount.

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 2,000 awards for Business services in France.

This notice
€1.0M
Median award
€111,390
Middle half of past awards
€53,000 to €301,045

The estimate is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Association de Moyens RETRAITE COMPLEMENTAIRE

France

notices in the register
6
award
1

This buyer has no award history in this sector yet. Usual winners, Business services - France

Company Wins Total awarded Last win
GRANT THORNTON 28 €5.6M Aug 2026
SEBAN ET ASSOCIES 18 €3.6M Sep 2026
ARTELIA 18 €2.7M Aug 2026
[NON-DIFFUSIBLE] 16 €748,625 Sep 2026
KPMG 15 €2.0M Aug 2026

Based on 5490 awards with a linked company profile over the last 2 years.

3 open tenders right now

Market context

Larger than 73% of the open notices in Business services across Europe.

open now in Business services
4,281
median open notice
€216,000

Who wins in this market

Many suppliers

France · Business services

different companies won awards here
3,976
of the awards went to the three most frequent winners
1%
winners of the last 12 months were new here
2,850 of 3,121
buyers awarded contracts here
2,541

Based on 5,786 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.

Competition

tenders per lot on average (open and restricted procedures)
9.4
of those lots received a single tender
9%
of the awards went to companies based in another country
2%
of the tenders came from another country
8%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Similar tenders

Open now

Awarded before

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18 days left

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