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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 day ago Contract notice

France - Services - Passenger reception, orientation flow management and sales support services for RATP network spaces

Original France - Services de prestations - Prestation d’accueil et gestion des flux d’orientation et d’accompagnement à la vente pour les espaces du réseau RATP

Open France Ile-de-France Public administration services

Buyer RATP

Key facts

Published
Procedure
Negotiated procedure
  1. Published

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Summary

Machine-generated summary

This framework agreement covers reception, passenger flow management, orientation and sales support services for spaces across the RATP network in France. Tasks include managing passenger flows in busy areas to ensure comfort and safety, welcoming, informing and guiding travellers, assisting with rail regulation by helping passengers exit trains quickly, supporting bus regulation including checking for passengers at the end of routes, signalling wheelchair users on accessible lines A and B so RATP staff can intervene, and helping travellers choose and buy transport tickets, including direct on-the-move sales. Services are provided across bus, tram, metro and RER sites and on the public highway, with a minimum amount and a maximum amount estimated over 60 months.

Description

Le présent avis a pour objet la prestation d'accueil et des flux d’orientation et d’accompagnement à la vente pour les espaces du réseau RATP. Les prestations consistent à assurer une diversité de missions, à la fois complémentaires et adaptées aux besoins du terrain, chacune contribuant à conseiller, informer, orienter, fluidifier les déplacements, réguler les différents modes de transport, ou encore accompagner les voyageurs dans l’achat de titres de transport. Ces missions incluent notamment : • La gestion des flux voyageurs, visant à optimiser le confort et à garantir la sécurité dans les espaces à forte affluence ; • L’accueil, l’information et l’orientation, permettant de délivrer une information personnalisée ou répétitive, et de guider les voyageurs vers les bons itinéraires ou directions ; • L’appui à la régulation ferroviaire, consistant à faciliter la sortie rapide des voyageurs à bord des trains, conformément aux consignes strictes de l’exploitant ; • L’assistance à la régulation des bus, incluant la prise en charge des voyageurs, la vérification de l’absence de passagers en fin de course, • Le signalement sur les lignes accessibles (A et B) de la présence d’un Utilisateur de Fauteuil Roulant (UFR) nécessitant l’intervention d’un agent RATP ; • L’accompagnement dans le choix et l’achat du titre de transport, pouvant aller jusqu’à la vente directe du titre au travers de la vente en mobilité. Les lieux d'intervention sont multiples et concernent des sites tout mode (bus, tram, métro, RER) et en voirie. La forme de l’accord-cadre, se décline comme suit : - Le montant minimum correspond aux prestations d'accueil et des flux d’orientation et d’accompagnement à la vente pour les espaces du réseau RATP telle que définies dans le BPU. - Le montant maximum correspond aux prestations d'accueil et des flux d’orientation et d’accompagnement à la vente pour les espaces du réseau RATP telle que définie dans le BPU rapportées sur 60 mois. À titre estimatif et sans engagement de la RATP, le besoin annuel est d'environ 672 454 heures jour/nuit/semaine/week-end/non encadrant/encadrant.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 845 awards for Public administration services in France.

Median award
€80,000
Middle half of past awards
€3,900 to €300,000

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

RATP

France

notices in the register
362
awards
109
awarded in total
€784.2M

Who wins its contracts

Many suppliers
different companies won its awards
101
of the awards went to the three most frequent winners
6%

Based on 105 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

of the awards went to companies based in another country
4%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, Public administration services - France

Company Wins Total awarded Last win
[NON-DIFFUSIBLE] 17 €137,702 Aug 2026
PATHE CINEMAS FRANCE 7 €3,363 Sep 2026
ARTELIA 6 €951,520 Sep 2026
URBANIS 6 €711,851 Aug 2026
REGIE DE QUARTIERS LANNION 6 €252,000 Jun 2025

Based on 931 awards with a linked company profile over the last 2 years.

244 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in Public administration services
556
median open notice
€604,796

Who wins in this market

Many suppliers

France · Public administration services

different companies won awards here
800
of the awards went to the three most frequent winners
3%
winners of the last 12 months were new here
627 of 646
buyers awarded contracts here
509

Based on 979 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.

Competition

tenders per lot on average (open and restricted procedures)
2.6
of those lots received a single tender
29%
of the awards went to companies based in another country
1%
of the tenders came from another country
15%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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