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Aperlena

TED - Tenders Electronic Daily (Publications Office of the EU) verified 4 days ago Contract notice

France - Human resources management consultancy services - Framework agreement for a telephone listening and counselling service for EDF SA group employees and its subsidiaries

Original France - Services de conseil en gestion des ressources humaines - Accord cadre pour la mise à disposition d’un service téléphonique d’écoute et de conseil pour les salariés du Groupe EDF SA et ses filiales.

Open France Ile-de-France Business services

Buyer EDF SA

Key facts

Published
Competition
Open race
  1. Published

TED - Tenders Electronic Daily (Publications Office of the EU) does not publish a closing date for this notice. See the official notice

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The Aperlena Verdict

Open race

No supplier dominates: 10 different companies have won the last 10 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 10 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

EDF SA is procuring a framework agreement for the provision of a telephone listening and counselling service for employees facing difficulties in their professional or personal lives. The service is delivered by qualified psychologists offering attentive listening, with callers able to be followed by the same psychologist for personalised support. Calls are handled in a suitable environment, and the service is presented on an internet platform and smartphone application where employees can choose their psychologist. The scope includes receiving calls, initial listening, analysing and diagnosing situations, transmitting report files and referring individuals to internal or external actors where needed. The framework agreement runs for a firm period of 4 years, renewable 4 times for 12 months each, up to 8 years total, also covering EDF subsidiaries including Enedis, Dalkia and Framatome.

Description

EDF SA souhaite confier au titulaire la réalisation de prestations relatives à la mise à disposition d’un service téléphonique d’écoute et de conseil pour des salariés pouvant être confrontés à des difficultés dans leur vie professionnelle ou personnelle. Accord cadre d'une durée ferme de 4 ans, renouvelable 4 fois pour une période de 12 mois chacune, soit une durée totale maximum de 8 ans. EDF SA émet cet avis de marché en son nom et pour le compte de ses filiales : - ENEDIS - EDF Renouvelables Power Solutions - DALKIA - FRAMATOME - Arabelle Solutions - EDF TRADING - ELECTRICITE DE STRASBOURG - CYCLIFE - EDF NORTE FLUMINENSE Power Solution - EDF BRASIL Power Solution - IZI Confort - EDF PEI - China Holding Co - IZI Solutions Durables - EDF ENR / Solution Solaires - HYNAMICS - IZIVIA - EDVANCE - LINGBAO - ENERGY2MARKET - EDF ANDES SP Power Solution - AGREGIO Solutions - NUWARD L'entreprise souhaite mettre en place un service téléphonique d'écoute et de conseil pour les salariés confrontés à des difficultés professionnelles ou personnelles, assuré par des psychologues qualifiés. Ce service garantit une écoute attentive et bienveillante, avec la possibilité pour l'appelant d'être suivi par le même psychologue, assurant ainsi une relation de confiance et un suivi personnalisé. Les appels seront traités dans un environnement adapté, et le service sera présenté en détail sur une plateforme Internet et une application smartphone, permettant aux salariés de choisir leur psychologue en fonction de leurs besoins spécifiques. Le service inclut également la réception des appels, l'écoute initiale, l'analyse et le diagnostic des situations, ainsi que la transmission des dossiers de signalement et l'orientation vers des acteurs internes ou externes à l'entreprise si nécessaire.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 days ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 2,000 awards for Business services in France.

Median award
€111,490
Middle half of past awards
€53,039 to €300,314

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

EDF SA

France

notices in the register
584
awards
212
awarded in total
€650.3M

Who wins its contracts

Many suppliers
different companies won its awards
132
of the awards went to the three most frequent winners
4%

Based on 135 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

of the awards went to companies based in another country
4%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Who usually wins this buyer's contracts in this sector

Based on 10 awards with a linked company profile over the last 5 years.

366 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in Business services
7,496
median open notice
€329,960

Who wins in this market

Many suppliers

France · Business services

different companies won awards here
4,028
of the awards went to the three most frequent winners
1%
winners of the last 12 months were new here
2,901 of 3,160
buyers awarded contracts here
2,540

Based on 5,782 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.

Competition

tenders per lot on average (open and restricted procedures)
9.4
of those lots received a single tender
9%
of the awards went to companies based in another country
2%
of the tenders came from another country
8%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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