Skip to content
Aperlena
Language:

France - Helpdesk and support services - Digital Workplace Services

Awarded Contract award No deadline published
Watch this tender

We email you if the deadline moves or a correction is published. Free. Log in

  1. Awarded
  2. Published

Description

The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating, rating expectation, all linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to: ­- the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of hardware; -­ the use of end-user software (Windows, iOS, MS Office, Azure, various other software products, apps); -­ the management of domain accounts, network folders, mailboxes, distribution lists, etc.; - the use of desktop telecommunications tools and software (i.e. phone, email, WebEx, Teams); - the use of audiovisual and connectivity equipment in meeting rooms (i.e. screens, microphones, cameras, meeting room connections to MS Teams calls and meetings and to WebEx calls occasionally); -­ the VIP support provided for senior management and directors, available via MS Teams and phone. The service shall be provided by a team both off and on­site. There will be helpdesk service team members on site to manage requests related to physical hardware and peripherals, infrastructure, audio-video in meeting rooms, etc.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

View the official notice

More from this buyer

Full buyer profile

Recent awards

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Title: "France - Helpdesk and support services - Digital Workplace Services" to "France – Helpdesk and support services – Digital Workplace Services"
    • Estimated value: Set to €1,497,259
    • Award date: Awarded on May 21, 2026
    • Estimated value: Set to €1,497,259

Follow this tender and we email you the moment it changes. Create account

Similar tenders

Market context

Avg. open tender · IT services
€27,813,715
5,726 open across Europe right now 95% below sector average
Buyer track record on Aperlena
4 notices tracked · 2 awarded
€214,000 in awarded contracts

Never miss a tender like this

Get an email for new tenders matching: IT services · France. Free.

Set up my alert
Source

Keyboard shortcuts

Read a list without reaching for the mouse. The shortcuts stay quiet while you type in a field.

j
Next result
k
Previous result
Enter
Open the result
n
Next page
p
Previous page
c
Compare this result
s
Shortlist this result
/
Jump to the search box
?
Show these shortcuts
Esc
Close