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Germany - Energy supply administrative services - Cooperation partner for the receivables management of Stadtwerke Heidelberg GmbH

Original Deutschland - Verwaltungsdienste für Energieversorgung - Kooperationspartner für das Forderungsmanagement der Stadtwerke Heidelberg GmbH

Open Contract notice

Key facts

Where
Germany
Procedure
Negotiated procedure The buyer selects candidates, then negotiates the offers before choosing. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
71314200 Energy-management services 79512000 Call centre
Original language
German
Published
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 week ago
Notice number
628317-2026
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Summary

Machine-generated summary

Stadtwerke Heidelberg GmbH is seeking an external cooperation partner to support its receivables management in Heidelberg, Germany. The contract covers handling inbound customer calls from private and business customers, temporary support with processing written correspondence, and outbound dunning calls (payment reminder telephony). Further details are set out in Document 1.0, the measures and procedure description, and in the tender documents. Interested service providers can bid in accordance with the procedure described in the tender documents.

Description

Gemäß Dokument 1.0 - Maßnahmen- und Verfahrensbeschreibung sowie den Vergabeunterlagen. Zur Unterstützung unseres Forderungsmanagements bei der Entgegennahme und Bearbeitung der eingehenden Kundenanrufe (Privat- und Geschäftskunden-Inbound), bei temporärer Unterstützung der Schriftbearbeitung, sowie bei der Mahntelefonie (Outbound) suchen wir einen externen Kooperationspartner.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

More from this buyer

Full buyer profile

7 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Architecture & engineering services - Germany

Company Wins Total awarded Last win
DB Engineering & Consulting GmbH 80 €2.2M Sep 2026
Drees & Sommer SE 51 €10.6M Sep 2026
ZETCON Ingenieure GmbH 31 €2.3M Sep 2026
IGS INGENIEURE GmbH & Co. KG 26 €5.2M Sep 2026
KREBS+KIEFER Ingenieure GmbH 25 €7.3M Sep 2026

Based on 7447 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Architecture & engineering services
€9,645,158
14,840 open across Europe right now
Buyer track record on Aperlena
12 notices tracked · 3 awarded

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