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Germany - Computer services - Network operation managed service

Original Deutschland - Computer-Fachdienste - Netzwerkbetrieb Managed Service

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  1. Published
  2. Deadline open for 21 days
  3. Awarded pending

Summary

Machine-generated summary

A hospital in Germany is seeking a contractor to provide managed services for its LAN and WLAN infrastructure. The project involves taking over, operating, stabilizing, and further developing the existing network to ensure reliable and controllable operations. Because the buyer is a hospital with critical infrastructure status, the contractor must handle outages, faults, changes, and security events while considering clinical processes. Key requirements include short escalation paths, robust service hours, structured documentation, clear communication, and a qualified technical team. The goal is to reduce dependence on individual knowledge by standardizing operations and making service quality measurable. No estimated value, deadline, or procedure details were provided in the tender.

Description

Ziel der Ausschreibung ist der Abschluss eines Vertrages über die Managed Services für die LAN- und WLAN-Infrastruktur des Auftraggebers. Der Auftragnehmer soll die bestehende Infrastruktur übernehmen, betreiben, stabilisieren und so weiterentwickeln, dass ein belastbarer, transparenter und dauerhaft steuerbarer Netzwerkbetrieb entsteht. Die Leistung muss die Anforderungen eines Klinikums mit KRITIS-Bezug berücksichtigen. Der Auftragnehmer muss in der Lage sein, Ausfälle, Störungen, Änderungen und Sicherheitsereignisse unter Berücksichtigung klinischer Betriebsprozesse zu behandeln. Dazu gehören kurze Eskalationswege, belastbare Servicezeiten, strukturierte Dokumentation, klare Kommunikationswege und ein qualifiziertes technisches Team. Ein wesentliches Ziel ist es, die Abhängigkeit von Einzelwissen und manuell geprägten Betriebsabläufen zu reduzieren. Der Auftragnehmer hat standardisierte Betriebsverfahren aufzubauen, bestehende Dokumentationen zu prüfen und fortzuschreiben sowie die Servicequalität messbar zu machen.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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  1. Act now
    • Status: Now marked as Closed
    • Estimated value: Set to €12,500,000
    • Submission deadline: Moved 1 day EARLIER: now July 16, 2026, 00:00
    • Estimated value: Set to €12,500,000
  2. Act now
    • Status: Now marked as Closed
    • Estimated value: Set to €12,500,000
    • Submission deadline: Moved 1 day EARLIER: now July 16, 2026, 00:00
    • Estimated value: Set to €12,500,000

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Market context

Avg. open tender · IT services
€26,592,497
6,083 open across Europe right now 53% below sector average
Buyer track record on Aperlena
59 notices tracked · 23 awarded
€11,559,411 in awarded contracts

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