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Contracts Finder (UK Cabinet Office) verified 2 hours ago Contract award

Council Tax Call Handlers

Awarded United Kingdom Business services

Buyer London Borough of Newham

€382,231 awarded value

Key facts

Awarded
Procedure
Restricted procedure
  1. Awarded
  2. Deadline
  3. Published
  4. Contract ends March 2027
View the official notice Watch this tender

This contract runs about 7 months, so it is back on the market around March 2027. Log in

Awarded to

NEC SOFTWARE SOLUTIONS UK LIMITED

Awarded value
€382,231
Award date
Record with this buyer
1 first contract from this buyer in the register
Back on the market
Mar 2027 How we know

When this contract comes back

This contract runs about 7 months, so it is back on the market around March 2027.

Every contract expiring, on the radar

Description

The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259

Official source

Source: Contracts Finder (UK Cabinet Office)

Always verify details on the official notice.

Report an error in this notice

Last verified against Contracts Finder (UK Cabinet Office) 2 hours ago

Documents on Contracts Finder (UK Cabinet Office) (English)

View the official notice

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 1,770 awards for Business services in United Kingdom.

This award
€382,231
Median award
€58,283
Middle half of past awards
€8,415 to €176,954

The award is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

London Borough of Newham

United Kingdom

notices in the register
20
awards
7
awarded in total
€571,349

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Recent awards

5 open tenders right now

Market context

open now in Business services
7,205
median open notice
€350,000

Who wins in this market

Many suppliers

United Kingdom · Business services

different companies won awards here
902
of the awards went to the three most frequent winners
7%
buyers awarded contracts here
416

Based on 1,892 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

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