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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 week ago Contract award

Česko - Systémové a technické poradenské služby - Smlouva na podporu a rozvoj jednotného kontaktního místa pro zadávání a řešení incidentů, požadavků a řízení služeb stávajícího řešení servicedesku

Awarded Czechia Praha IT services

Buyer HLAVNÍ MĚSTO PRAHA

€822,975 estimated value · converted from CZK

Key facts

Awarded
Procedure
Open procedure
  1. Awarded
  2. Published
  3. Contract ends June 2030
View the official notice Watch this tender

This contract runs about 48 months, so it is back on the market around June 2030. Log in

Awarded to

KAPSIT services s.r.o.

Award date
Bids received
2
Record with this buyer
5 contracts from this buyer in the register, €512,301 in total
Back on the market
Jun 2030 How we know

When this contract comes back

This contract runs about 48 months, so it is back on the market around June 2030.

Every contract expiring, on the radar

Description

Předmětem plnění zadávané veřejné zakázky (dále jen „veřejná zakázka“) jsou služby spočívající v poskytování služeb podpory a rozvoje programového vybavení jednotného kontaktního místa pro zadávání a řešení incidentů, požadavků a řízení služeb stávajícího řešení a současně zajištění propojení centrálního servicedesku se servicedesky dodavatelů služeb HMP (programové vybavení), tedy zejména následující služby: • Údržba programového vybavení: o poskytování nových verzí systému a opravných patchů, o poskytování pravidelné profylaxe programového vybavení • Základní podpora o poskytování služby HelpDesk a HotLine včetně základní technické podpory o odstraňování vad programového vybavení o předcházení možným problémům souvisejícím s programovým vybavením, analýza logů aplikace o optimalizace výkonu aplikace a zátěže infrastruktury o garance reakční doby při řešení požadavků o garance vyřešení poruchy o služby exitu spojené se závěrečným ukončením poskytování služeb podle smlouvy a spočívajících v přípravě a předání aplikace novému poskytovateli • Rozvoj programového vybavení o rozvoj služeb pro městské části, městské organizace, příspěvkové a rozpočtové organizace o rozvoj služeb v oblasti podpory systémů přímo poskytujících služby veřejnosti o rozvoj služeb pro odbory MHMP o rozvoj informatických služeb o integrace o průběžný rozvoj a metodická podpora

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

What this buyer has paid before

Based on 76 comparable contracts this buyer awarded in this sector over the last 4 years.

This notice
€822,975
Median award
€220,700
Middle half of past awards
€102,186 to €588,691

The estimate is larger than three in four past awards.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

HLAVNÍ MĚSTO PRAHA

Czechia

notices in the register
635
awards
389
awarded in total
€1.7B

Who wins its contracts

Many suppliers
different companies won its awards
121
of the awards went to the three most frequent winners
13%
of its calls state an estimated value
90%

Based on 329 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.3
of those lots received a single tender
34%
of the awards went to companies based in another country
2%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. JÍŠA s.r.o. 19 awards €517,804
  2. Bartolini s.r.o. 13 awards €123,635
  3. DAFNÉ profi, s.r.o. 11 awards €120,558

18 open tenders right now

Market context

open now in IT services
3,227
median open notice
€548,564

Who wins in this market

Many suppliers

Czechia · IT services

different companies won awards here
580
of the awards went to the three most frequent winners
8%
buyers awarded contracts here
246

Based on 1,835 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.0
of those lots received a single tender
55%
of the awards went to companies based in another country
2%
of the tenders came from another country
2%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Estimated value
    not stated
    Now: €822,975
    Award date
    Was: December 15, 2025
    Now: December 15, 2025
    Estimated value
    not stated
    Now: €19,916,000

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