Skip to content
Aperlena

W230298 Patient Experience Portal (PEP)

Closed Contract notice
Watch this tender

Bidding is closed. An award or a correction on this notice: an email when the register sees it. Log in

  1. Published
  2. Deadline open for 25 days
  3. Awarded pending

Description

Airedale NHS Foundation Trust (AFT) and Bradford Teaching Hospitals NHS Foundation Trust (BTH), together, the Contracting Authorities (hereafter the CAs) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual CA of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH’s current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in October 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2027. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, integration, optimisation, testing, and aftercare. The implementation of any new solution by the end of February 2027 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, National Cancer Plan for England, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

More from this buyer

Full buyer profile

Recent awards

Similar tenders

Market context

Avg. open tender · IT services
€26,296,802
5,979 open across Europe right now 81% below sector average
Buyer track record on Aperlena
32 notices tracked · 30 awarded
€3,095,465 in awarded contracts

Never miss a tender like this

65 new notices in IT services in United Kingdom in the last 7 days. Get an email when new ones appear. Free.

Set up my alert

Keyboard shortcuts

Read a list without reaching for the mouse. The shortcuts stay quiet while you type in a field.

j
Next result
k
Previous result
Enter
Open the result
n
Next page
p
Previous page
c
Compare this result
s
Shortlist this result
/
Jump to the search box
?
Show these shortcuts
Esc
Close