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Sweden - Telecommunications services - Procurement of contact centre and related services for 1177

Original Sverige - Telekommunikationstjänster - Upphandling av kontaktcenter med tillhörande tjänster för 1177

Open Contract notice

Key facts

Estimated value
€11,280,418 converted from SEK
Buyer
Inera AB
Where
Sweden
Procedure
Negotiated procedure The buyer selects candidates, then negotiates the offers before choosing. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
64200000 Telecommunications services 32000000 Radio, television, communication, telecommunication and related equipment
Original language
Swedish
Published
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
49538-2026
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Summary

Machine-generated summary

Inera is procuring a contact centre with related services for 1177, the Swedish healthcare information service. The buyer intends to sign a contract with one supplier to provide the service. The service must be delivered as a SaaS solution in which the supplier has full end-to-end responsibility, covering technology, operation, maintenance, development, support and customer configuration. The tender is published in Sweden.

Description

Denna upphandling omfattar kontaktcenter med tillhörande tjänster för 1177. Inera avser att teckna avtal med en leverantör för tillhandahållande av tjänsten. Tjänsten ska levereras som en SaaS tjänst där leverantören har ett helhetsansvar vilket innebär teknik, drift, underhåll, utveckling, support och kundkonfiguration.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

4 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Postal & telecommunications services - Sweden

Company Wins Total awarded Last win
Telia Sverige AB 6 €37.5M Aug 2026
SWECO Sverige AB 4 €1.7M Apr 2026
Tele2 Sverige Aktiebolag 3 €35.6M Sep 2026
GlobalConnect AB 1 €91.0M Dec 2025
iTUX Communication AB 1 €8.2M Nov 2025

Based on 29 awards with a linked company profile over the last 2 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Estimated value: Set to €11,280,418
    • Estimated value: Set to €124,000,000

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Market context

Avg. open tender · Postal & telecommunications services
€16,899,520
979 open across Europe right now 33% below sector average
Buyer track record on Aperlena
14 notices tracked · 7 awarded
€14,191,494 in awarded contracts

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