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Provision of IT Service Management Tooling

Awarded Contract award No deadline published
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This contract runs about 36 months, so it is back on the market around June 2029. Log in

  1. Awarded
  2. Published

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estimated

This contract runs about 36 months, so it is back on the market around June 2029.

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Summary

Machine-generated summary

Social Security Scotland awarded a contract for an IT Service Management (ITSM) system to support the effective delivery and management of digital services. The contract was awarded to Freshworks Inc through the Crown Commercial Service G-Cloud 14 Framework, Lot 2, on 2026-06-22. The initial contract value is GBP 645,780.00 for 36 months, with a potential 12 month extension taking the full value to GBP 821,040. The awarded value is EUR 957,592.72. The contract is expected to end and come back to market on 2029-06-22.

Description

IT Service Management (ITSM) system to support the effective delivery and management of digital services. Award against framework: Government Commercial Agency (Crown Commercial Agency) - G-Cloud 14 Award against framework: Crown Commercial Service G-Cloud 14 Framework - Lot 2 Commercial Service G-Cloud 14 for provision of ITSM Tooling system for 36 with a potential to extend for a further 12 months. Initial 36 month contract value GBP 645,780.00 . Full contract value including optional extension period GBP 821,040 (SC Ref:836313)

Official source

Source: Public Contracts Scotland

Always verify details on the official notice.

Last verified against Public Contracts Scotland 2 days ago

Documents on Public Contracts Scotland (English)

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Market context

Avg. open tender · IT services
€26,283,916
6,046 open across Europe right now
Buyer track record on Aperlena
61 notices tracked · 60 awarded
€27,201,786 in awarded contracts

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