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Aperlena

Provision of Independent Health Complaints Advocacy Service

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Summary

Machine-generated summary

The buyer is seeking a provider to deliver an Independent Health Complaints Advocacy Service (IHCAS). The service empowers and supports clients, along with their family, carer or representative, to navigate complaints procedures for complaints or grievances related to any aspect of care or treatment received from NHS funded services, and to assist them in finding a resolution. The contract runs from 1 April 2027 to 31 March 2030, with a possible extension of up to 2 years. The estimated contract value is 360,000 pounds sterling. Small businesses able to provide this advocacy service should monitor the notice for full participation details and follow the stated procurement procedure.

Description

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years Estimated Contract Value: £360,000

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 week ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

More from this buyer

Full buyer profile

1 open tender right now

This buyer has no award history in this sector yet. Usual winners, Health & social work - United Kingdom

Company Wins Total awarded Last win
CARE LINE HOMECARE LIMITED 22 €1.5M Aug 2026
SPRINGFIELD HOME CARE SERVICES LIMITED 16 €1.3M Sep 2026
People Asset Management Ltd 7 €2.8M Aug 2026
18 Week Support Limited 5 €728,858 Sep 2026
Medinet Clinical Services Ltd 4 €1.6M Jul 2026

Based on 470 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Health & social work
€39,904,510
2,061 open across Europe right now 99% below sector average
Buyer track record on Aperlena
15 notices tracked · 3 awarded

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