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Find a Tender Service (UK Cabinet Office / Crown Commercial Service) verified 3 days ago Prior information notice

Preliminary Market Engagement for the provision of Social Care Provider Management Software

Upcoming United Kingdom Software & IT systems

Buyer Warwickshire County Council

Key facts

Published
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Summary

Machine-generated summary

Warwickshire County Council is carrying out preliminary market engagement ahead of a possible commissioning of a Social Care Provider Relationship Management Tool. The software would strengthen how the Council engages with, understands and manages its local social care provider market, covering regulated and non-regulated provision. Desired functionality may include provider records, contact management, engagement logs, risk and issue tracking, quality and performance information, market intelligence, reporting, dashboards and integration with existing Council systems. The engagement seeks information on available solutions, their use in social care or comparable sectors, implementation considerations, support models, interoperability, data security arrangements and indicative costs, helping the Council assess market maturity and potential delivery options.

Description

Warwickshire County Council is exploring the potential commissioning of a Social Care Provider Relationship Management Tool to strengthen how the Council engages with, understands and manages its local social care provider market. The Council works with a wide range of social care providers across different service areas, including regulated and non-regulated provision. Effective provider relationship management is essential to supporting market sustainability, understanding provider capacity and pressures, improving communication, monitoring risks, and ensuring that commissioned services continue to meet local needs and statutory responsibilities. At present, information about providers, quality, performance, risks, engagement activity and market intelligence may be held across different systems, teams and processes. This can make it more difficult to maintain a single, consistent view of provider relationships and to use information proactively to support commissioning, contract management, quality assurance and market shaping activity. The Council is therefore interested in understanding whether there are digital tools available that could help provide a more coordinated, efficient and intelligence-led approach to provider relationship management. This may include functionality such as provider records, contact management, engagement logs, risk and issue tracking, quality and performance information, market intelligence, reporting, dashboards, and integration with existing Council systems where appropriate. The purpose of this preliminary market engagement is to understand the range of solutions available, how they are currently being used in social care or comparable sectors, the extent to which they could meet the Council’s requirements, likely implementation considerations, support models, interoperability, data security arrangements, and indicative costs. This engagement will help the Council assess the maturity of the market, identify potential delivery options, understand any risks or constraints, and inform whether a future procurement exercise would be appropriate.

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Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

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Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 3 days ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

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The buyer

Full buyer profile

Warwickshire County Council

United Kingdom

notices in the register
27
awards
18
awarded in total
€13.7M

Who wins its contracts

Many suppliers
different companies won its awards
11
of the awards went to the three most frequent winners
27%

Based on 11 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - United Kingdom

Company Wins Total awarded Last win
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PHOENIX SOFTWARE LIMITED 26 €85.2M Sep 2026

Based on 1026 awards with a linked company profile over the last 2 years.

Market context

open now in Software & IT systems
3,185
median open notice
€544,413

Who wins in this market

Many suppliers

United Kingdom · Software & IT systems

different companies won awards here
532
of the awards went to the three most frequent winners
15%
buyers awarded contracts here
378

Based on 1,027 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

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