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Portugal - Audience research services - Acquisition of services to reinforce digital services through the implementation and monitoring of new experimental omnichannel customer service approaches

Original Portugal - Serviços de estudo da clientela - AQUISIÇÃO DE SERVIÇOS NO ÂMBITO DO REFORÇO DOS SERVIÇOS DIGITAIS, ATRAVÉS DA IMPLEMENTAÇÃO E MONITORIZAÇÃO DE NOVAS ABORDAGENS DE ATENDIMENTO OMNICANAL, A TÍTULO EXPERIMENTAL

Open Contract notice

Key facts

Closes in
27 days
Estimated value
€17
Buyer
Agência para a Reforma Tecnológica do Estado, IP
Where
Portugal Grande Lisboa
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
79342310 Customer survey services
Original language
Portuguese
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 18 hours ago
Notice number
659639-2026
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  1. Published
  2. Today
  3. Deadline open for 32 days
  4. Awarded pending

Summary

Machine-generated summary

The contracting authority in Portugal is acquiring services aimed at reinforcing its digital services. The contract covers the implementation and monitoring of new omnichannel customer service approaches, on an experimental basis. This involves piloting and tracking new ways of serving customers across multiple communication channels. The procurement relates to audience or client study services as referenced in the title.

Description

AQUISIÇÃO DE SERVIÇOS NO ÂMBITO DO REFORÇO DOS SERVIÇOS DIGITAIS, ATRAVÉS DA IMPLEMENTAÇÃO E MONITORIZAÇÃO DE NOVAS ABORDAGENS DE ATENDIMENTO OMNICANAL, A TÍTULO EXPERIMENTAL

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Portuguese.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 18 hours ago

View the official notice

More from this buyer

Full buyer profile

15 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Business services - Portugal

Company Wins Total awarded Last win
Protecção Total - Segurança Privada, S.A. 29 €6.1M Sep 2026
Konica Minolta Business Solutions Portugal, Unipessoal, Lda. 19 €5.4M Sep 2026
Plurisoluções Consultoria Lda. 18 €256,322 Sep 2026
Sérvulo & Associados - Sociedade de Advogados, RL 17 €657,653 Sep 2026
PRESTIBEL - EMPRESA DE SEGURANÇA, S.A. 15 €18.1M Sep 2026

Based on 4136 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Business services
€23,984,688
5,879 open across Europe right now 100% below sector average
Buyer track record on Aperlena
433 notices tracked · 68 awarded
€25,952,706 in awarded contracts

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27 days left

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