Summary
Machine-generated summaryThe Portuguese health regulator, the Entidade Reguladora da Saude (ERS), is procuring call centre services to run its first-line telephone support line. The service will handle enquiries from entities responsible for healthcare providers and from citizens using health services. The contracting authority is based in Portugal. The tender covers the acquisition of outsourced call centre services. Businesses able to deliver telephone support services may participate.
Description
Can I bid?
- Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
- The notice is written in Portuguese.
- Certificates from another EU country? Check the equivalents on eCertis
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 weeks ago
More from this buyer
Full buyer profileWho usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| PRESS PLAY UNIPESSOAL LDA | 1 | €57,715 | Aug 2026 |
| TekPrivacy, Lda | 1 | €39,000 | Jun 2026 |
| Magalhães & Taveira Gomes - Sociedade Medica, Lda. | 1 | €19,500 | Aug 2026 |
Based on 3 awards with a linked company profile over the last 5 years.
What this buyer has paid before
Based on 3 comparable contracts this buyer awarded in this sector over the last 4 years.
- Lower quartile
- €29,250
- Median award
- €39,000
- Upper quartile
- €48,358
This tender is estimated 1726.7% above that median
Most recent awards
- Aquisição de serviços para a realização da Conferência Anual da ERS €57,715
- Serviços de Configuração, Validação e Apoio Técnico na implementação da metodologia estatística de classificação do SINAS+. €19,500
- Serviços para diagnóstico e avaliação da conformidade da proteção de dados da ERS €39,000
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
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Market context
- Avg. open tender · Business services
- €23,962,522
- Buyer track record on Aperlena
- 42 notices tracked · 10 awarded
- €1,053,730 in awarded contracts
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