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Polska - Centrum obsługi klienta - Udostępnienie i obsługa systemu contact center na potrzeby Bazy danych o produktach i opakowaniach oraz gospodarce odpadami (BDO), a także innych baz danych oraz systemów teleinformatycznych udostępnionych przez Zamawiającego

Awarded Contract award

Key facts

Awarded value
€1,616,872
Estimated value
€1,215,176 converted from PLN
Where
Poland Warszawski stołeczny
Procedure
Negotiated procedure The buyer selects candidates, then negotiates the offers before choosing. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
79512000 Call centre
Original language
Polish
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
105064-2026
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  1. Published
  2. Awarded pending

Description

Przedmiotem zamówienia jest udostępnienie Systemu wraz z zapewnieniem obsady personalnej (Agentów) jako kompleksowej usługi służącej do obsługi infolinii i innych środków komunikacji (email, chat) w celu komunikacji Zamawiającego z podmiotami trzecimi na potrzeby BDO, a także innych baz danych oraz systemów teleinformatycznych udostępnionych przez Zamawiającego, zawierającego co najmniej wszystkie obligatoryjne funkcjonalności określone szczegółowo w Opisie przedmiotu zamówienia.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

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3 open tenders right now

Recent awards

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Estimated value: Set to €1,215,176
    • Award value: Raised to €1,616,872 (+0%)
    • Estimated value: Set to €5,232,915

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Market context

Avg. open tender · Business services
€23,665,313
5,998 open across Europe right now 95% below sector average
Buyer track record on Aperlena
40 notices tracked · 15 awarded
€1,727,252 in awarded contracts

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