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Pioneer Educational Trust - ICT Managed Service

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Summary

Machine-generated summary

Pioneer Educational Trust is procuring an ICT managed service for its schools and head office for five years. The supplier will manage all ICT against an agreed SLA, run a service desk open 51 weeks a year including out of hours, provide onsite staffing 51 weeks a year, offer strategic ICT advice, design and manage all ICT infrastructure, supply goods and services on a best value basis, manage third parties, perform monitoring, patching and performance reporting, deliver training and digital skills support, drive innovation, maintain technical and operational documentation, support connectivity, communications and security upgrades, and deliver technology and change projects. TUPE from the current supplier is expected.

Description

The Trust is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years. This procurement includes (but may not be limited to) the items listed below. • A core managed service, management of all ICT against an agreed SLA • A Service Desk, available 51 weeks a year including out of hours access • Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements - 51 weeks onsite in Schools and Head Office • Strategic advice and direction to the Trust regarding ICT • Responsibility for design, specification, installation, and management of all ICT infrastructure • Supply of goods and services based on an agreed Best Value approach • Management of 3rd parties where relevant to the ICT support • Relevant monitoring, management, patching • Regular performance reporting • CPD and training - digital skills and curriculum as necessary • There is an expectation that the provider will support and/or drive innovation • Maintain technical documentation • Maintain operational documentation, for example inventory management and risk registers • Collective partnership targets aligned to the Trust objectives • In school support for the integration and upgrade of the connectivity, communications and security infrastructure as required • Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service. Suppliers should note the following: • The Trust will provide a standard contract as part of the ITT Pack • TUPE is expected from the current supplier

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 hour ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

More from this buyer

Full buyer profile

This buyer has no award history in this sector yet. Usual winners, Office & computing machinery - United Kingdom

Company Wins Total awarded Last win
DELL CORPORATION LIMITED 7 €2.1M Aug 2026
XMA Limited 6 €5.6M Aug 2026
COMPUTACENTER (UK) LIMITED 5 €4.7M Aug 2026
STONE TECHNOLOGIES LIMITED 5 €1.1M Aug 2026
Banner Group Limited 4 €37.9M Jul 2026

Based on 105 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Office & computing machinery
€11,899,317
3,458 open across Europe right now 41% below sector average
Buyer track record on Aperlena
1 notices tracked · 0 awarded

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