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Out of hours call handling

Open Contract notice 24 days left
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Deadline 9 Oct. If it moves, an email when the register sees it. A correction: the same email. Your plan: decide by 25 Sep, questions by 25 Sep, draft by 2 Oct. Log in

  1. Published
  2. Today
  3. Deadline open for 50 days
  4. Awarded pending

Summary

Machine-generated summary

Phoenix Community Housing, a resident led not for profit housing association, is procuring an out of hours telephone call handling service for its residents. The association owns and manages just under 8,000 homes in the Belligham, Downham and Grove Park areas of South Lewisham, London. The supplier must have a proven track record of delivering high quality call handling, supported by sufficient resources and comprehensive service knowledge, with around 9,000 calls annually. No estimated value, deadline or procedure details are stated in the notice, so interested suppliers should consult the full tender documents for those specifics.

Description

Phoenix Community Housing is a resident led not for profit housing association that owns and manages just under 8,000 homes across the Bellingham, Downham and Grove Park areas of South Lewisham, London. Pheonix are seeking a supplier with a proven track record of delivering high quality call handling services supported by sufficient resources and comprehensive service knowledge to provide a seamless out of hours telephone service for residents. There are about 9,000 calls annually.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 3 weeks ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

More from this buyer

Full buyer profile

This buyer has no award history in this sector yet. Usual winners, Other community services - United Kingdom

Company Wins Total awarded Last win
AtkinsAltrad 6 €13.1M Sep 2026
GUIDEHOUSE EUROPE LIMITED 1 €1.9M Jul 2026
Facultatieve Technologies Ltd 1 €1.4M Jul 2026
ESSEX COUNTY COUNCIL 1 €891,445 Feb 2023
Reward Gateway Ltd 1 €700,992 May 2026

Based on 30 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Other community services
€4,134,592
989 open across Europe right now 99% below sector average
Buyer track record on Aperlena
1 notices tracked · 0 awarded

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