Summary
Machine-generated summaryA buyer in Austria is procuring a telephone helpline service for the programme 'Einfach anrufen'. The service must offer immediate, low-threshold support for everyday questions and dealings with public authorities. It is intended especially for older people and persons with disabilities as a first reliable point of contact where digital access is not possible, not desired, or too complex. Suitable providers of telephone helpline services may bid under the conditions set out in the tender documents.
Description
Terms of the procedure
- How tenders are scored
- Quality: 65 percent; Price: 35 percent
- Small firms
- The buyer marks this procedure as suitable for small and medium-sized firms.
As the official notice states them.
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago
The buyer
Full buyer profileBundesministerium für Arbeit, Soziales, Gesundheit, Pflege und Konsumentenschutz
- notices in the register
- 18
- awards
- 13
- awarded in total
- €4.6M
Who wins its contracts
Many suppliers- different companies won its awards
- 13
- of the awards went to the three most frequent winners
- 23%
Based on 13 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 4.1
- of those lots received a single tender
- 0%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
Recent awards
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Market context
- open now in Health & social work
- 1,621
- median open notice
- €795,402
Who wins in this market
Many suppliersAustria · Health & social work
- different companies won awards here
- 110
- of the awards went to the three most frequent winners
- 9%
- winners of the last 12 months were new here
- 82 of 86
- buyers awarded contracts here
- 52
Based on 141 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.
Competition
- tenders per lot on average (open and restricted procedures)
- 5.6
- of those lots received a single tender
- 20%
- of the awards went to companies based in another country
- 3%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Similar tenders
Open now
15
days left
€400,000
est. value
Awarded before
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