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Oriel - Digital Wayfinding Service

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Summary

Machine-generated summary

Moorfields Eye Hospital, through the Oriel Programme, is procuring a supplier to deliver a digital wayfinding platform for the new Moorfields and UCL Centre for Eye Health at St Pancras. The service provides interactive maps, destination search, point-to-point and step-free routing, mobile-web access without an app, QR-code entry points, integration with self-service check-in kiosks and indoor location services where available. Accessibility, including audio navigation validated with visually impaired users, is a core requirement. The contract is awarded via a two-stage Competitive Flexible Procedure under the Procurement Act 2023, for an initial two-year term with two one-year extensions. Evaluation is 60% quality, 10% social value, 30% price. No estimated value or deadline is stated.

Description

"This procurement is for the Digital Wayfinding smart service supporting the new Moorfields and UCL Centre for Eye Health at St Pancras, part of the wider Oriel Programme. The Authority will appoint a single supplier to deliver a compliant, accessible digital wayfinding platform enabling patients, visitors, staff and students to navigate the building confidently and independently, expressed as outputs across five areas: search, routing and map display; user interface and access channels; accessibility and inclusive navigation; Smart Services integration and data; and operational adoption and governance. Core functional requirements include interactive digital building maps, destination search and point-to-point routing, multi-floor and step-free navigation, mobile-web access without app download, and QR-code access points at key locations across the building. The solution must integrate with the Patient Self-Service Check-In kiosk for post-check-in route generation, and with the Indoor Location Services (RTLS) infrastructure where available, while functioning fully where RTLS positioning is unavailable or immature at Day-1. Given the high proportion of visually impaired patients served by Moorfields, accessibility is a primary requirement throughout, including audio navigation, and step-free routing validated with representative visually impaired users ahead of go-live. The contract is being procured via a Competitive Flexible Procedure under section 20(2)(b) of the Procurement Act 2023, run in two stages. The initial term is two years, with two further one-year extension options available at the Authority's discretion. Award will be on the basis of the most advantageous tender, evaluated 60% quality, 10% social value and 30% price."

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 day ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

More from this buyer

Full buyer profile

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - United Kingdom

Company Wins Total awarded Last win
SOFTCAT PLC 41 €19.4M Aug 2026
Civica UK Limited 16 €2.4M Aug 2026
PHOENIX SOFTWARE LIMITED 15 €76.7M Aug 2026
BYTES SOFTWARE SERVICES LIMITED 10 €17.4M Aug 2026
COMPUTACENTER (UK) LIMITED 10 €2.7M Sep 2026

Based on 476 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Software & IT systems
€59,184,318
2,550 open across Europe right now 99% below sector average
Buyer track record on Aperlena
13 notices tracked · 1 awarded

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