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NHS Urgent & Emergency Care (UEC) Managed Telephony Services

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Summary

Machine-generated summary

NHS England in the United Kingdom is carrying out further preliminary market engagement to inform a possible future procurement of managed telephony infrastructure services for NHS 111, 119 and 999, expected during 2027/28. Services are divided into two lots: Lot A covers Hosting and Routing (Inbound Services) and Lot B covers Contact Centre as a Service (CCaaS) cloud services. At this stage, interested parties are invited to respond to a Request For Information. Participation is voluntary and non-binding; it is not a commitment to procure, not part of any formal evaluation and does not affect future participation. No estimated value, contract dates or deadline are given; any future procurement will follow applicable legislation.

Description

NHS England is undertaking further preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28. For the purposes of the engagement, the services are separated into the following Lots. Lot A - Hosting and Routing (Inbound Services) Lot B - Contact Centre as a Service (CCaaS) - Cloud Services This stage of the preliminary market engagement invites interested parties to submit their response to a Request For information (RFI). Participation in this preliminary market engagement is voluntary and non-binding, not a commitment to procure, not part of any formal evaluation and not a condition of participation in any future procurement. No supplier will be advantaged or disadvantaged by choosing to participate or not participate. Any future procurement (if progressed) will be conducted in line with applicable public procurement legislation. The estimated contract dates are not defined at this stage; therefore the dates indicated in the Notice are for illustrative purposes only.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 2 months ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

More from this buyer

Full buyer profile

27 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Postal & telecommunications services - United Kingdom

Company Wins Total awarded Last win
ROYAL MAIL GROUP LIMITED 5 €4.9M Aug 2026
TRUSTMARQUE SOLUTIONS LIMITED 4 €1.0M Aug 2026
Vodafone Limited 3 €1.1M Sep 2026
Royal Mail 2 €155,478 Jun 2026
VIRGIN MEDIA BUSINESS LIMITED 2 €90,842 Aug 2026

Based on 44 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Postal & telecommunications services
€16,771,725
990 open across Europe right now
Buyer track record on Aperlena
188 notices tracked · 127 awarded
€385,959,150 in awarded contracts

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