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Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service

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Summary

Machine-generated summary

The London Borough of Newham is seeking a Voluntary, Community and Faith Sector-led befriending and navigation service to complement its Best Start Family Hubs offer, supporting families from pregnancy to age five. The service should provide a trusted first point of contact for parents and carers, including out of hours telephone helpline plus text, WhatsApp or web channels, peer support from trained local volunteers, signposting, referrals and outreach to seldom heard groups. This is a market engagement exercise; feedback will inform the service design and specification. Registration is via the Eventbrite link provided. No estimated value, deadline or detailed procedure is stated in the notice.

Description

The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. At this stage, we want to test the market on a model that could act as a trusted first point of contact for parents and carers, particularly during out of hours periods such as evenings and weekends when other services are less available. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce isolation, build parental confidence, engage seldom heard groups, and support families to navigate local services and systems. This service will utilise a peer support approach that reflects Newham’s diverse communities, recruiting and training local volunteers to deliver elements of the offer. We would expect the service to connect closely into the Best Start Family Hubs network, enabling warm handovers and ongoing light-touch support until families are successfully linked into wider provision. Alongside the core phone offer, we are also interested in how providers might use outreach, community engagement and digital channels to extend reach, particularly to underrepresented groups who may not access traditional services. Through this market engagement, we are looking to shape a realistic and deliverable approach that will support vulnerable families in Newham. Feedback will be used to directly inform the service design and subsequent service specification. For access to the event please register via the below link: https://www.eventbrite.com/e/newham-best-start-family-hubs-befriending-service-market-engagement-tickets-1994028739638

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 2 months ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

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More from this buyer

Full buyer profile

5 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Health & social work - United Kingdom

Company Wins Total awarded Last win
CARE LINE HOMECARE LIMITED 22 €1.5M Aug 2026
SPRINGFIELD HOME CARE SERVICES LIMITED 11 €745,776 Aug 2026
People Asset Management Ltd 7 €2.8M Aug 2026
18 Week Support Limited 5 €728,858 Sep 2026
Medinet Clinical Services Ltd 4 €1.6M Jul 2026

Based on 455 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Health & social work
€39,976,536
2,306 open across Europe right now
Buyer track record on Aperlena
18 notices tracked · 6 awarded
€189,118 in awarded contracts

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