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TED - Tenders Electronic Daily (Publications Office of the EU) verified 2 days ago Contract notice

Nederland - Softwareprogrammering en -advies - CRM-applicatie

Open Netherlands IT services

Buyer Nationale ombudsman

46 days left

Key facts

Closes
12:00 (UTC+1)
Estimated value
€605,000
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry
Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
View the official notice Watch this tender

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Description

De opdracht betreft de levering, implementatie, inrichting en het beheer van een CRM-applicatie voor de Nationale ombudsman. De Nationale ombudsman treedt op als enige aanbestedende dienst en opdrachtgever. Voor de Nationale ombudsman is relatiebeheer van groot belang. Om het relatiebeheer te professionaliseren en toekomstbestendig in te richten, wil de Nationale ombudsman alle relatiegegevens onderbrengen in één centraal CRM-systeem. Met deze aanbesteding beoogt de Nationale ombudsman een toekomstbestendige CRM-oplossing te verwerven die aansluit op de verdere digitalisering en vernieuwing van de organisatie. De CRM-applicatie dient zodanig te worden ingericht dat een toekomstige koppeling via API met een nieuw zaaksysteem mogelijk is. De geraamde omvang van de opdracht bedraagt € 605.000 exclusief btw.

Timing

55 days from publication to deadline. Usual length in Netherlands: 47 days. Usual length

  1. Published
  2. Today
  3. Deadline
  4. Awarded pending
More figures

Notices of this kind (Netherlands, open procedure, above the EU threshold) give a median of 47 days, half of them between 39 and 60 days, based on 11,084 notices of the last two years.

Terms of the procedure

How tenders are scored
Kwaliteit - SG1t/m SG3: 70 points; Prijs - SG4: 30 points

As the official notice states them.

Bid or no-bid?

2 of 6 answered from the register

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    Estimated at €605,000.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in IT services.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    46 days left, 33 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €367,031 and €3.0M.

  6. Your call:

    Do we know this buyer?

    The register holds nothing on this. The official documents will.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Dutch.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago

Market

IT services in Netherlands

likely award price
€526,350 to €605,000
median award in this market
€800,000
tenders per lot in this market
2.9
More figures

Expected award price

€526,350 to €605,000: likely award for this notice, from its published estimate of €605,000.

Comparable awards in this country and sector came in at a median of 100% of their published estimate, half of them between 87% and 100%, based on 277 awards of the last 3 years.

Each award is compared with the estimate of the same lots, framework agreements excluded. A published estimate may include options and renewals, so an award under it is not always a discount.

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 650 awards for IT services in Netherlands.

This notice
€605,000
Median award
€800,000
Middle half of past awards
€367,031 to €3.0M

The estimate sits inside the usual range.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Market context

Larger than 55% of the open notices in IT services across Europe.

open now in IT services
3,358
median open notice
€474,018

Who wins in this market

Many suppliers

Netherlands · IT services

different companies won awards here
488
of the awards went to the three most frequent winners
5%
buyers awarded contracts here
397

Based on 786 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.9
of those lots received a single tender
24%
of the awards went to companies based in another country
4%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

The buyer in figures

Nationale ombudsman

Nationale ombudsman

Netherlands

This buyer has no award history in this sector yet. Usual winners, IT services - Netherlands

Company Wins Total awarded Last win
Protinus IT B.V. 13 €20.0M Jun 2026
PinkRoccade Local Government 13 €18.0M Jul 2026
Centric Netherlands B.V. 13 €15.9M Aug 2026
Afas Software B.V. 13 €11.7M Sep 2026
Bechtle B.V. 12 €475,000 Aug 2026

Based on 786 awards with a linked company profile over the last 2 years.

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46 days left

Open notice

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