Summary
Machine-generated summaryThe Dutch Gambling Authority (Kansspelautoriteit) is tendering through a European open procedure for a contract with a single contractor to run the helpdesk function within the OpenOverGokken platform. The contractor must activate the helpdesk when needed and then maintain a low-threshold, independent help line for people who gamble, their relatives and others involved, ensuring sufficient accessibility, continuity, expert support, appropriate referral and accountability. The annual price for running the help line must be at least 700,000 euros including VAT per year and at most 1,000,000 euros including VAT per year. Bids falling outside this range will be set aside. A more detailed description is given in the procurement guide.
Description
Bid or no-bid?
Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.
Can I bid?
- Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
- The notice is written in Dutch.
- Certificates from another EU country? Check the equivalents on eCertis
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Report an error in this notice
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 10 hours ago
Expected award price
- likely award for this notice, from its published estimate of €7,000,000
- €7.0M to €7.0M
Comparable awards in this country and sector came in at a median of 100% of their published estimate, half of them between 100% and 100%, based on 73 awards of the last 3 years.
Each award is compared with the estimate of the same lots, framework agreements excluded. A published estimate may include options and renewals, so an award under it is not always a discount.
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 193 awards for Health & social work in Netherlands.
- This notice
- €7.0M
- Median award
- €1.7M
- Middle half of past awards
- €520,000 to €5.5M
The estimate is larger than three in four past awards.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileKansspelautoriteit
This buyer has no award history in this sector yet. Usual winners, Health & social work - Netherlands
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Zorg van de Zaak N.V. | 8 | €1.9M | Jun 2026 |
| Stichting Kredietbank Nederland | 4 | €7.1M | Aug 2026 |
| Arbo Unie B.V. | 4 | €297,015 | Aug 2026 |
| Stichting De Tussenvoorziening | 3 | €7.9M | Sep 2026 |
| DNA Arbodienst B.V. | 3 | €3.9M | Oct 2025 |
Based on 335 awards with a linked company profile over the last 2 years.
2 open tenders right now
Market context
Larger than 82% of the open notices in Health & social work across Europe.
- open now in Health & social work
- 2,342
- median open notice
- €484,180
Who wins in this market
Many suppliersNetherlands · Health & social work
- different companies won awards here
- 288
- of the awards went to the three most frequent winners
- 5%
- buyers awarded contracts here
- 181
Based on 335 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 7.0
- of those lots received a single tender
- 9%
- of the awards went to companies based in another country
- 1%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Similar tenders
Open now
15
days left
€17,236,172
est. value
24
days left
€2,592,000
est. value
Awarded before
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