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Aperlena

Hungary - Software support services - Manufacturer support for Avaya system KBF/377/2026

Original Magyarország - Szoftvertámogatási szolgáltatások - Avaya rendszer gyártói támogatás KBF/377/2026

Open Contract notice

Key facts

Closes in
26 days
Where
Hungary Budapest
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
72261000 Software support services
Original language
Hungarian
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 day ago
Notice number
651656-2026
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  1. Published
  2. Today
  3. Deadline open for 34 days
  4. Awarded pending

The Aperlena Verdict

Open race

No supplier dominates: 12 different companies have won the last 13 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Expected final price vs the published estimate
-11.1%

Based on 13 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The contracting authority, the Hungarian National Bank (MNB), seeks manufacturer support for the Avaya telephone exchange and its accessories serving its buildings, plus services and developments built on the telephone system. The 36-month support covers two parts: official manufacturer engineer assistance for resolving hardware or software faults and outages, and software tracking throughout the support period, giving access to the latest versions and security updates for all system software. The procurement concerns manufacturer support for the listed Avaya licenses, including Aura Experience Portal R7, Media Server R8, Application Enablement Services R7 and R8, Agent Desktop R7 and Aura R8 licenses in specified quantities.

Description

Ajánlattevő feladata Ajánlatkérő épületeit kiszolgáló Avaya telefonközpont és kiegészítőinek, valamint a telefonrendszerre épülő szolgáltatások és fejlesztések gyártói támogatásának biztosítása. Az Ajánlatkérő épületeit kiszolgáló Avaya telefonközpont és kiegészítőinek, valamint a telefonrendszerre épülő szolgáltatások és fejlesztések gyártói támogatásának biztosítása. A 36 hónapos gyártói támogatás célja két részre bontható: 1. Az Avaya rendszer megfelelő üzemeltetése mellett fellépő hardveres vagy szoftveres hibák esetén a gyártó mérnökei által hivatalosan biztosított támogatás, segítség nyújtás üzemzavar elhárítás céljából. 2. Szoftverkövetés a teljes támogatási időszak alatt, amely elérhetővé teszi az MNB számára a rendszer valamennyi szoftveréhez a legújabb verziókat, valamint biztonsági frissítéseket. A gyártó ezzel biztosítja, hogy rendszerei a teljes életciklus alatt biztonságosan, hibamentesen és az elvárt funkciókkal üzemeltethető legyen. Elavult verziójú, nem frissített szoftverek esetében üzemeltetési kockázat lépne fel. Az MNB által üzemeltetett Avaya rendszer az alábbi táblázatban részletezett licenszekkel rendelkezik. Ezen licenszekhez tartozó gyártói támogatás képezi a beszerzés tárgyát. Termékkód Megnevezés Mennyiség AVAYA AURA EXPERIENCE PORTAL R7 300716 AAEP R7 PER PT LIC NEW 4 db 302271 AAEP R7 ZONE PORT LIC 4 db 302391 AAEP R7 CM PER PRT CONN PLDS LIC 4 db AVAYA AURA MEDIA SERVER SW R8 398012 AAMS R8 DSP CHANNEL LICENSE 10 db 395011 AAMS R8 SYSTEM LICENSE 1 db AVAYA AURA APPLICATION ENABLEMENT SERVICES R7 389649 AES R7 BSC TSAPI ASL INTERIM LIC 250 db 389711 AES R7 DMCC FULL ASL INTERIM LIC 100 db 380298 AES R7 PLDS ENABLE FOR APPL LIC 1 db AVAYA AURA APPLICATION ENABLEMENT SERVICES R8 397515 AES R8 BSC TSAPI LIC 12 db 397551 AES R8 UNFD DSKTP LIC 215 db 397583 AES R8 PLDS ENABLE FOR APPL LIC 1 db AVAYA AURA AGENT DESKTOP R7 386116 AGT DSKTP R7 SFTPH AGT LIC 5 db AVAYA AURA R8 396794 AURA R8 CORE NEW LIC 2211 db 396795 AURA R8 POWER NEW LIC 20 db CALL CENTER ELITE AGENT R8 396839 CC R8 ELITE AGT NEW 251+ LIC 10 db AVAYA AURA COLLABORATION ENVIRONMENT R3 307413 BREEZE R3 AVAYA SNAP-IN SRVR INSTNC 1 db 384422 BREEZE R3 MEDIA CH SML AAMS R8 SYS 2 db COMMUNICATION MANAGER MESSAGING R7 380923 CMM R7 VAPP SYS LIC 1 db AVAYA AURA CONTACT CENTER R7 385354 AACC R7 SUPERVISOR LIC 4 db 384003 ENGMT R7 AACC VCE NEW PKG 40 db CONFERENCING SERVICES R9 389953 AMTGS R9 MS AURA PWR STE AAC MG ENTL 1 db 390759 AMTGS R9 MGMT FOR PWR STE MIG LIC 1 db DIAGNOSTIC SERVER R2 307098 ADS SAL GTWY OVA 1 db AVAYA EC500 R9 397185 EC500 R9 SM AURA R8 LIC 1320 db AVAYA EQUINOX ATTENDANT R5 394373 WRKPL ATTD R5 CLNT USER NEW 15 db 394379 WRKPL ATTD R5 SYS NEW 2 db AVAYA SECURE ACCESS LINK GATEWAY R2 272750 OBSLT SAL GTWY OVA 2 db AVAYA SESSION MANAGER R6 271552 AVAYA AURATM SM R6 VE VAPP 1 db AVAYA SESSION MANAGER R8 397941 SM R8 SYSTEM LIC 3 db 397903 SM R8 VE VAPP ENABLE 2 db AVAYA SYSTEM MANAGER R8 397287 AURA SMGR R8 LIC 1 db

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Hungarian.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago

More from this buyer

Full buyer profile

2 open tenders right now

Who usually wins this buyer's contracts in this sector

Based on 13 awards with a linked company profile over the last 5 years.

What this buyer has paid before

Based on 20 comparable contracts this buyer awarded in this sector over the last 4 years.

Lower quartile
€330,251
Median award
€617,459
Upper quartile
€1.5M

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

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Market context

Avg. open tender · IT services
€25,980,660
5,462 open across Europe right now
Buyer track record on Aperlena
61 notices tracked · 34 awarded
€43,578,550 in awarded contracts

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