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Aperlena

Lithuania - Customer service services - (2026-IGN-51) Contact centre services

Original Lietuva - Klientų aptarnavimo paslaugos - (2026-IGN-51) Kontaktų centro paslaugos

Open Contract notice No deadline published
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The Aperlena Verdict

Open race

No supplier dominates: 4 different companies have won the last 5 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 5 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

A Lithuanian buyer is procuring contact centre services under tender (2026-IGN-51). The characteristics and scope of the purchase are set out in the technical specification annex of the purchase documents. Requirements for suppliers and exclusion grounds are described in the 'Requirements for suppliers' annex. Bids will be evaluated using the economically most advantageous tender criterion, based on the price-quality ratio, with the evaluation methodology provided in a separate annex. An abnormally low or unacceptable price is any price exceeding EUR 4,909,340.00 excluding VAT. No deadline is stated in the notice. Suppliers able to meet the stated qualification requirements may bid.

Description

(2026-IGN-51) Kontaktų centro paslaugos. Pirkimo objekto charakteristikos ir apimtys nurodytos SPS priede „Techninė specifikacija“. Keliami kvalifikacijos reikalavimai bei kvalifikaciją pagrindžiantys dokumentai nurodomi SPS priede „Reikalavimai tiekėjams“. Taikomi pašalinimo pagrindai ir juos pagrindžiantys dokumentai nurodomi SPS priede „Reikalavimai tiekėjams“. Pasiūlymai bus vertinami pagal ekonomiškai naudingiausio pasiūlymo vertinimo kriterijų - kainos ir kokybės santykį. Pasiūlymų ekonominio naudingumo vertinimo metodika pateikiama SPS priede „Ekonominio naudingumo vertinimo metodika“. Per didele ir nepriimtina pasiūlymo kaina bus laikoma tokia kaina, kuri viršys 4 909 340,00 EUR be PVM.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

183 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
Advokatų kontora TEGOS 2 €21,294 Apr 2026
Advokatų profesinė bendrija TEGOS 1 €184,874 Jun 2026
Advokatų profesinė bendrija „Ellex Valiūnas“ 1 €36,000 Jul 2026
Dentons UK and Middle East LLP; Advokatų profesinė bendrija TEGOS 1 n/a May 2026

Based on 5 awards with a linked company profile over the last 5 years.

What this buyer has paid before

Based on 4 comparable contracts this buyer awarded in this sector over the last 4 years.

€13,608
Lower quartile
€26,284
Median award
€73,218
Upper quartile

This tender is estimated 18577.8% above that median

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Similar tenders

Market context

Avg. open tender · Business services
€19,002,329
6,626 open across Europe right now 74% below sector average
Buyer track record on Aperlena
400 notices tracked · 210 awarded
€335,998,264 in awarded contracts

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