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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 day ago Contract notice

Ireland - Software programming and consultancy services - TENDER FOR PROVISION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR BUS EIREANN FOR BUS ÉIREANN

Open Ireland Eastern and Midland IT services

Buyer Bus Eireann/Irish Bus

€1.0M estimated value · €1,000,000

Key facts

Published
Procedure
Negotiated procedure
  1. Published

TED - Tenders Electronic Daily (Publications Office of the EU) does not publish a closing date for this notice. See the official notice

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Description

The Contracting Authority proposes to award a Contract for a Relationship Management System which will serve as a centralised platform for managing all customer contacts and interactions, with an emphasis on high usability and intelligent features. The primary objective is to enhance customer service and strengthen relationships by providing a unified view of customer information and communication history. This aligns with the company's strategic goal to improve customer satisfaction. By modernising customer relationship practices, the company aims to offer a modern, omnichannel experience to its clients.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago

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What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 1,336 awards for IT services in Ireland.

This notice
€1.0M
Median award
€363,000
Middle half of past awards
€134,870 to €1.0M

The estimate sits inside the usual range.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Bus Eireann/Irish Bus

Ireland

notices in the register
116
awards
47
awarded in total
€71.7M

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, IT services - Ireland

Company Wins Total awarded Last win
Ergo 50 €75.0M Jun 2026
Ernst and Young 41 €42.6M Jun 2026
eir business 36 €34.2M May 2026
Deloitte Ireland LLP 35 €125.6M May 2026
PFH Technology Group 35 €19.2M May 2026

Based on 1108 awards with a linked company profile over the last 2 years.

25 open tenders right now

Market context

Larger than 52% of the open notices in IT services across Europe.

open now in IT services
7,118
median open notice
€885,740

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