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Aperlena

Ireland - Call centre - Incident Room - Emergency Call Centre

Open Contract notice No deadline published
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The Aperlena Verdict

Open race

No supplier dominates: 10 different companies have won the last 12 comparable contracts from this buyer over 5 years. This is a genuinely open race.

0%
Expected final price vs the published estimate
178 days
Expected wait for the award decision
from 4 past awards

Based on 12 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

Iarnród Éireann, the Irish rail operator, is procuring an emergency call centre service for use in the event of a major incident. The centre would be activated at the request of the Emergency Director via the Commercial Director. Because of the time elapsed since the last major incident, call volume is unknown, so the successful provider must be able to staff the centre with fully trained, experienced personnel for the duration of any emergency. Duties will include handling calls and related responsibilities as set out in the tender. No estimated value, submission deadline or procedure details are stated in the notice, so bidders should consult the full tender documents.

Description

In the event of a major incident this centre will be activated at the request of the Emergency Director via Iarnród Éireann’s Commercial Director. Due to the time lapse from the last major incident the call volume is unknown at this time but Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for but not limited to the following

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

69 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
Brightwater Recruitment Specialists 3 €476,036 Sep 2026
Cuttle Consulting Limited 1 €1.3M Aug 2026
Q4PR 1 €270,000 Aug 2026
Infrastructure Community Acceptance Ltd. 1 €210,380 Sep 2024
ACCPRO 1 €173,965 Sep 2026

Based on 12 awards with a linked company profile over the last 5 years.

What this buyer has paid before

Based on 7 comparable contracts this buyer awarded in this sector over the last 4 years.

€192,172
Lower quartile
€238,018
Median award
€254,009
Upper quartile

This tender is estimated 47% above that median

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Similar tenders

Market context

Avg. open tender · Business services
€10,534,082
6,331 open across Europe right now 97% below sector average
Buyer track record on Aperlena
1,021 notices tracked · 717 awarded
€940,992,422 in awarded contracts

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