Skip to content
Aperlena
Language:

Ireland - Business services: law, marketing, consulting, recruitment, printing and security - Pre-Qualification Questionnaire for the Provision of Mystery Passenger Survey Services

Awarded Contract award No deadline published
Watch this tender

Bidding is closed. An award or a correction on this notice: an email when the register sees it. Log in

  1. Published
  2. Awarded pending

Summary

Machine-generated summary

The National Transport Authority in Ireland awarded a contract for Mystery Passenger Survey Services covering bus, bus station, light rail, rail, rail station, Dublin Bus Head Office and static bus stop surveys. The provider must deliver around 2,500 surveys per quarter, reported quarterly, with survey design, data collection, processing, analysis and quality control. Ipsos MORI UK Limited t/a Ipsos won the contract for EUR 3,875,563, which is 10% above the estimated value of EUR 3,523,239. The results are used to monitor operator performance and improve customer experience.

Description

The Authority intends to engage a service provider to deliver continuous Mystery Passenger Surveys across multiple modes of public transport. The Services shall include all, but are not limited to, the following survey types: • Bus Service Mystery Passenger Surveys; Bus Station Mystery Passenger Surveys; Light Rail Service Mystery Passenger Surveys; Rail Service Mystery Passenger Surveys; Rail Station Mystery Passenger Surveys; Dublin Bus Head Office Mystery Passenger Surveys; and Static Bus Stop Mystery Passenger Surveys. The Services shall include all necessary management and administration, survey design, data collection, data processing and analysis and reporting of performance data. At each stage it is paramount the research is carried out using a rigorous method of quality control. Surveys shall be conducted continuously and reported on a quarterly basis. Results of each survey should be available to the Authority and to the relevant Operator post quality checking from the team, to allow any queries on the data to be raised. Circa 2,500 individual Mystery Passenger Surveys are required to be completed each quarter. The central aim of the Services is to provide data that can be used to manage Operator performance and allow the Authority to assign target service levels which can then be used by contract managers and Operators to effectively monitor and improve customer experience. The survey results are subject to a high level of scrutiny and its methodology and quality is required to be robust. The mystery passenger survey is a critical piece of work for the Authority and various transport contracts that rely on its results.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 20 hours ago

View the official notice

More from this buyer

Full buyer profile

18 open tenders right now

Recent awards

Similar tenders

Market context

Avg. open tender · Business services
€24,073,019
5,828 open across Europe right now 85% below sector average
Buyer track record on Aperlena
61 notices tracked · 22 awarded
€74,877,218 in awarded contracts

Never miss a tender like this

17 new notices in Business services in Ireland in the last 7 days. Get an email when new ones appear. Free.

Set up my alert
Source

Keyboard shortcuts

Read a list without reaching for the mouse. The shortcuts stay quiet while you type in a field.

j
Next result
k
Previous result
Enter
Open the result
n
Next page
p
Previous page
c
Compare this result
s
Shortlist this result
/
Jump to the search box
?
Show these shortcuts
Esc
Close