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Hrvatska - Usluge razvoja programske podrške za upravljanje kontaktima - Usluga održavanja jedinstvenog kontaktnog centra (JKC)

Awarded Contract award

Key facts

Winner
KING ICT d.o.o.
Awarded value
€595,395
Estimated value
€1,100,000
Buyer
MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE
Where
Croatia HRZZZ
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
72212333 Contact management software development services
Original language
Croatian
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
557842-2026
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  1. Published
  2. Awarded pending

Description

Jedinstveni kontakt centar (u daljnjem tekstu: JKC) pruža podršku u korištenju javnih e-usluga. Cilj JKC-a je omogućiti krajnjim korisnicima brz i jednostavan pronalazak potrebnih informacija, telefonom, mailom ili digitalnom interakcijom pomoću virtualnog asistenta. Radi povećanja učinkovitosti, JKC omogućava orkestraciju procesa i automatizaciju repetitivnih radnji, a implementirani su i elementi poput upravljanja odnosima s korisnicima i korisničkim iskustvom, sa svrhom jačanja zadovoljstva korisnika e-usluga javne uprave. U kontekstu procesa pružanja podrške, razlikujemo korisnike na sljedeći način: • Korisnici (institucije koje koriste JKC za pružanje podrške) • Krajnji korisnici (građani i poslovni subjekti) Detaljnije u prilogu: Opis predmeta nabave/tehnička specifikacija koji je sastavni dio ove Dokumentacije o nabavi.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

View the official notice

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Market context

Avg. open tender · IT services
€26,280,238
5,340 open across Europe right now 96% below sector average
Buyer track record on Aperlena
113 notices tracked · 84 awarded
€46,068,014 in awarded contracts

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