France - CRM software services - Acquisition, implementation and maintenance of a user relations management (GRU) solution for Le Mans Metropole - 4-year term

Le Mans Metropole (France) is procuring a user relationship management (GRU) solution, covering acquisition, implementation and maintenance of the software. This is a framework agreement with purchase orders lasting up to 4 years from notification. The estimated maximum value over 4 years is EUR 500,000 excluding VAT. The base implementation phase purchase order may run up to 9 months; other purchase orders up to 6 months, with annual fixed-price maintenance orders. Payment is by unit prices. The buyer will limit the number of candidates invited to the offer phase to a minimum and maximum of 5; if fewer qualified candidates are found, the procedure may continue with those meeting the selection criteria. A provisional date of 15/12/2026 is mentioned.

Description

6 open tenders right now

• Printing and related services - Wrapping of tram sets for Setram LE MANS - 24 months 5 Oct 2026 · 10 days left
• République Car Park - Renovation and Service Quality Improvement - Lifts - Staircase - Public Toilets 5 Oct 2026 · 10 days left
• Software supply services - Supply, implementation and maintenance of a solution for submitting and managing urban planning files, DIA and DCC files for the municipalities of Le Mans Metropole 8 Oct 2026 · 13 days left

Recent awards

• Security guarding services - Guarding and surveillance of the Epau drinking water production plant and the remote sites of Le Mans Metropole for 4 years

  awarded to S3M SECURITE

• Building demolition works and earthworks - Renovation and extension of the Palais des Congres et de la Culture in Le Mans

  awarded to EUROVIA ATLANTIQUE; SAS PAYSAGES JULIEN ET LEGAULT; LE BATIMANS (mandataire) / SADRIN RAPIN (co-traitant); DUVAL METALU; VALLEE SAS (mandataire) / BLONDEAU CARRELAGE (co-traitant); KONE; INEX; CEGELEC PORTES DE BRETAGNE (mandataire) / ENERIA (co-traitant); INEO ATLANTIQUE (mandataire) / SYGMATEL (co €58,387,651

• Urban planning and landscape architecture services - Urban project management for the development of a higher education and innovation hub on the NOVAXUD business district site - single-operator framework agreement

  awarded to SCE ET SES ATELIERS (mandataire)/UW-URBANWATER (co-traitant)/KATRA (co-traitant)/LES ECLAIREURS (co-traitant)

Market context

Avg. open tender · IT services

€26,096,460

5,390 open across Europe right now 98% below sector average

Buyer track record on Aperlena

121 notices tracked · 67 awarded

€653,935,985 in awarded contracts