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France - IT technical assistance services - IT outsourcing services for the management of the service centre

Original France - Services d'assistance technique informatique - Prestations d'infogérance pour la gestion du centre de services

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  1. Published
  2. Deadline open for 94 days
  3. Awarded pending

Summary

Machine-generated summary

Grenoble Alpes Metropole, the City of Grenoble, Grenoble's CCAS and the Syndicat Mixte des Mobilites Grenobloises, acting as a joint purchasing group, are procuring IT outsourcing (infogerance) for the shared service centre of the four authorities. The contract covers telephone helpdesk and call handling, on-site assistance, governance and steering of these services, and reversibility at the end of the contract. The framework agreement will be executed through purchase orders with unit prices; maximum amounts are indicative and include renewal periods. Variants may be submitted and start dates are indicative. No estimated value or deadline is stated in the notice.

Description

La consultation passé dans le cadre d'un groupement de commande entre Grenoble alpes Métropole, la ville de Grenoble, le CCAS de Grenoble et le Syndicat Mixte des Mobilités Grenobloises a pour objet l'infogérance du centre de services des quatre collectivités, incluant les activités de service d'appels et d'assistance téléphonique et d'assistance de proximité. Outre la prise en charge de ces activités en début de marché et leur réversibilité en fin de marché, les prestations attendues concernent la réalisation de ces activités pendant la phase de service opérationnel et la gouvernance et le pilotage de ces prestations. L'accord-cadre sera exécuté par l'émission de bons de commande. Les prestations sont réglées par des prix unitaires. Les montants maximums indiqués sont estimatifs et indicatifs et comprennent la totalité des périodes de reconduction. Les candidats ont la possibilité de remettre une offre variante dans les conditions précisées dans le cahier des charges. Toute date de démarrage d'exécution indiquée dans le présent avis est indicative

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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  1. Act now
    • Estimated value: Set to €4,000,000
    • Submission deadline: Moved 1 day EARLIER: now September 14, 2026, 00:00
    • Estimated value: Set to €4,000,000

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Market context

Avg. open tender · IT services
€26,216,434
5,322 open across Europe right now 85% below sector average
Buyer track record on Aperlena
123 notices tracked · 34 awarded
€37,871,347 in awarded contracts

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