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Aperlena

TED - Tenders Electronic Daily (Publications Office of the EU) verified 19 hours ago Contract notice

Spain - Telephone call answering services - Call handling and management for fire brigade, civil protection and local police resources of the Municipal Prevention and Emergency Services

Original España - Servicios de contestación de llamadas telefónicas - Atención y gestión de llamadas para la gestión de los recursos de bomberos, protección civil y policía local demandando los Servicios Municipales de Prevención y Emergencias.

Open Spain Andalucía Business services

Buyer Junta de Gobierno del Ayuntamiento de Málaga

28 days left

Key facts

Closes
13:00 (UTC+1)
Estimated value
€3.5M
€3,539,005
Competition
Open race
  1. Published
  2. Today
  3. Deadline open for 34 days
  4. Awarded pending

Bidding window

33 days from publication to deadline

Usual length

Notices of this kind (Spain, open procedure, above the EU threshold) give a median of 30 days, half of them between 28 and 34 days, based on 33,802 notices of the last two years.

This buyer usually gives 30 days (median of its last 114 calls for tender). It extended none of the 20 deadlines we followed from publication.

View the official notice Watch this tender

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The Aperlena Verdict

Open race

No supplier dominates: 20 different companies have won the last 23 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 23 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The City Council of Malaga is procuring a service for answering and managing telephone calls related to the management of resources of the fire brigade, civil protection and local police, in support of the Municipal Prevention and Emergency Services. The contract covers call attention and handling activities that directly serve the institutional aims of the City Council of Malaga, ensuring that the service object is suitable, proportionate and connected to the municipal competence for its execution in accordance with the applicable public procurement law.

Description

La necesidad de la Administración a la que se pretende dar satisfacción mediante la contratación de las prestaciones correspondientes; y su relación con el objeto del contrato, que deberá ser directa, clara y proporcional, la idoneidad de su objeto y la competencia municipal para la ejecución del contrato, es decir, que responda a los fines institucionales del Ayuntamiento de Málaga, en los términos establecidos en el artículo 28.1 LCSP.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    Estimated at €3.5M.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Business services.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    28 days left, 21 of them working days.

  5. Check this first:

    Is there a margin at the likely winning price?

    This buyer usually awards this kind of contract for between €31,008 and €277,795.

    Contracts here close a median of 65.5% below their estimate.

  6. In your favour:

    Do we know this buyer?

    20 different companies won the last 23 comparable contracts.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Spanish.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 19 hours ago

Expected award price

likely award for this notice, from its published estimate of €3,539,005
€955,531 to €1.2M

This buyer's comparable awards in this sector came in at a median of 31% of their published estimate, half of them between 27% and 34%, based on 8 awards of the last 3 years.

Each award is compared with the estimate of the same lots, framework agreements excluded. A published estimate may include options and renewals, so an award under it is not always a discount.

What this buyer has paid before

Based on 22 comparable contracts this buyer awarded in this sector over the last 4 years.

This notice
€3.5M
Median award
€72,009
Middle half of past awards
€31,008 to €277,795

The estimate is larger than three in four past awards.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Junta de Gobierno del Ayuntamiento de Málaga

Spain

notices in the register
353
awards
220
awarded in total
€97.0M

Who wins its contracts

Many suppliers
different companies won its awards
129
of the awards went to the three most frequent winners
8%
of its calls state an estimated value
98%

Based on 150 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
7.9
of those lots received a single tender
14%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
Asap Global Solution Sl 3 €216,027 Mar 2026
EDEN COMUNICACION, S.L. 2 €41,139 Apr 2026
NF AGENCIA DE MEDIOS INDEPENDIENTE SLU 1 €2.1M Sep 2025
SABICO SEGURIDAD, S.A. 1 €1.4M Jul 2025
EULEN, S.A. 1 €1.2M Aug 2025

Based on 23 awards with a linked company profile over the last 5 years.

16 open tenders right now

Market context

Larger than 80% of the open notices in Business services across Europe.

open now in Business services
7,313
median open notice
€363,884

Who wins in this market

Many suppliers

Spain · Business services

different companies won awards here
12,922
of the awards went to the three most frequent winners
3%
winners of the last 12 months were new here
12,499 of 12,708
buyers awarded contracts here
3,166

Based on 23,114 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.

Competition

tenders per lot on average (open and restricted procedures)
4.6
of those lots received a single tender
21%
of the awards went to companies based in another country
2%
of the tenders came from another country
5%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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28 days left

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