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Spain - Social assistance services - Advanced Home Telecare Service of the Community of Madrid. Five Lots.

Original España - Servicios de asistencia social - Servicio de Teleasistencia Domiciliaria Avanzada de la Comunidad de Madrid. Cinco Lotes.

Closed Contract notice

Key facts

Closed
Estimated value
€77,827,697
Where
Spain Comunidad de Madrid
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
85310000 Social work services
Original language
Spanish
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
470404-2026
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  1. Published
  2. Deadline open for 16 days
  3. Awarded pending

Summary

Machine-generated summary

The Community of Madrid is procuring an advanced home telecare service, divided into five lots. The contract covers continuous and uninterrupted care for users, responding to emergencies and acting proactively and predictively. It includes complementary technological support inside and outside the home, and must interconnect with an analytics platform currently being developed by the buyer. The service requires specialized professionals and technological solutions to provide personalized care based on a person-centered model. Small businesses capable of delivering these technology-based social care services can bid.

Description

El objeto del contrato es la ejecución del servicio de Teleasistencia domiciliaria avanzada, de acuerdo con las condiciones que se establecen en el Pliego de Prescripciones Técnicas. La atención individualizada se basará en el modelo centrado en la persona que permita a las personas usuarias, a través de un sistema de comunicaciones específico, disponer de un servicio de atención permanente e ininterrumpido, que actúe no sólo ante situaciones de emergencia o necesidad social, sino también de forma preventiva, proactiva y predictiva en función de los protocolos y programas establecidos. Este servicio incluye apoyos tecnológicos complementarios, dentro o fuera del domicilio, así como la interconexión con la plataforma de gestión analítica en desarrollo por la Comunidad de Madrid, a través de procesos y protocolos de actuación en función de la situación de necesidad de atención detectada. Para ello cuenta con profesionales con formación especializada y con soluciones tecnológicas para dar una respuesta adecuada y personalizada a las necesidades de las personas usuarias.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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  1. Act now
    • Status: Now marked as Closed
    • Estimated value: Set to €77,827,697
    • Submission deadline: Moved 1 day EARLIER: now July 24, 2026, 00:00
    • Estimated value: Set to €77,827,697

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Market context

Avg. open tender · Health & social work
€40,390,945
2,018 open across Europe right now 93% above sector average
Buyer track record on Aperlena
152 notices tracked · 89 awarded
€7,683,880,271 in awarded contracts

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