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Ελλάδα - Υπηρεσίες τηλεφωνικού κέντρου - Παροχή υπηρεσιών διαχείρισης και λειτουργίας του τηλεφωνικού κέντρου εξυπηρέτησης πελατών και βλαβών του ΔΕΔΔΗΕ, της ομάδας ψηφιακής εξυπηρέτησης (ομάδα digital chat), της ομάδας υποδοχής και ολοκλήρωσης αιτημάτων πελατών (ομάδα Back Office), της ομάδας υποδοχής και ολοκλήρωσης παραπόνων και της ομάδας Εξυπηρέτησης Παραγωγών ΑΠΕ

Awarded Contract award

Key facts

Awarded value
€17,502,080
Estimated value
€19,448,000
Where
Greece Attiki
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
64214200 Telephone switchboard services 79400000 Business and management consultancy and related services
Original language
Greek
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
106704-2026
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  1. Published
  2. Awarded pending

Description

Παροχή υπηρεσιών διαχείρισης και λειτουργίας του τηλεφωνικού κέντρου εξυπηρέτησης πελατών και βλαβών του ΔΕΔΔΗΕ, της ομάδας ψηφιακής εξυπηρέτησης (ομάδα digital chat), της ομάδας υποδοχής και ολοκλήρωσης αιτημάτων πελατών (ομάδα Back Office), της ομάδας υποδοχής και ολοκλήρωσης παραπόνων και της ομάδας Εξυπηρέτησης Παραγωγών ΑΠΕ

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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    • Estimated value: Set to €19,448,000
    • Estimated value: Set to €19,448,000

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Market context

Avg. open tender · Postal & telecommunications services
€17,261,326
960 open across Europe right now 13% above sector average
Buyer track record on Aperlena
38 notices tracked · 17 awarded
€126,615,142 in awarded contracts

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