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Deutschland - Kundenbetreuung - Dienstleistungsrahmenvertrag über die Unterstützung bei der Bearbeitung von Kundensachbearbeitungsvorgängen im Kundenservice

Awarded Contract award

Key facts

Where
Germany Hamburg
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
79342320 Customer-care services 79500000 Office-support services 79512000 Call centre
Original language
German
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
487986-2026
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  1. Published
  2. Awarded pending

Description

gemäß Leistungsbeschreibung Die Hamburger Wasserwerke GmbH beabsichtigt, einen Rahmenvertrag über die Unterstützung bei der Bearbeitung von Kundensachbearbeitungsvorgängen im Kundenservice abzuschließen. Es geht hierbei ausschließlich um die schriftliche Bearbeitung von Kundendienstvorgängen. Der Zuschlag wird auf das inhaltlich unveränderte, alle Positionen umfassende, wirtschaftlichste Angebot erteilt. Eine losweise Vergabe ist ausgeschlossen.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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Market context

Avg. open tender · Business services
€24,319,074
5,814 open across Europe right now
Buyer track record on Aperlena
28 notices tracked · 11 awarded
€945,424 in awarded contracts

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