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Germany - Communications software package - AI-supported emergency call handling and dispatch for the fire service

Original Deutschland - Kommunikationssoftwarepaket - KI-Unterstützte Notrufabfrage und Disposition für die Feuerwehr

Open Contract notice No deadline published
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Open race

No supplier dominates: 3 different companies have won the last 3 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 3 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

A German contracting authority is procuring a communications software package providing AI-supported emergency call handling and dispatch. The software transcribes incoming 112 emergency calls and incoming calls for patient transport bookings (19222). Functions include automated analysis of these calls for dispatch-relevant information passed to the dispatch system, bidirectional automated translation of phone calls into text and speech, and fully automated answering of telephone requests for help including transfer of dispatch-relevant data to the dispatch system. Only facts present in the tender description are provided here.

Description

KI-Unterstützte Notrufabfrage und Disposition zur Sprachtranskription der eingehenden Notrufe (112) und eingehenden Anrufe zu Bestellungen im Krankentransport (19222). KI-Unterstützte Notrufabfrage und Disposition zur Sprachtranskription der eingehenden Notrufe (112) und eingehenden Anrufe zu Bestellungen im Krankentransport (19222): a. zur automatisierten Analyse der genannten Anrufe auf dispositionsrelevante Informationen sowie deren Übergabe in das Dispositionssystem, b. zur bidirektionalen, automatisierten Übersetzung von Telefonaten in Text und Sprache sowie c. zur vollautomatisierten Beantwortung von telefonischem Hilfeersuchen inklusive der Übergabe von dispositionsrelevanten Daten an das Dispositionssystem.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

47 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
Datus AG 1 n/a Jul 2026
Systemhaus for you GmbH 1 n/a Jan 2026
WTT CampusONE GmbH 1 n/a May 2026

Based on 3 awards with a linked company profile over the last 5 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

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    • Scope and criteria: The description was expanded. Re-read it before you bid.

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Market context

Avg. open tender · Software & IT systems
€51,093,149
2,506 open across Europe right now
Buyer track record on Aperlena
432 notices tracked · 197 awarded
€10,805,326 in awarded contracts

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