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Germany - IT services: consulting, software development, internet and support - Framework agreement for temporary IT service desk staff (Senior Service Desk Agent and Service Desk Agent)

Original Deutschland - IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung - Rahmenvertragsvergabe im Bereich ANÜ IT-ServiceDesk - Senior Service Desk Agent & Service Desk Agent

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Summary

Machine-generated summary

RheinEnergie AG and its affiliated companies in Germany are procuring temporary staff supplied through temporary work agencies to operate their IT service desk. Instead of classic outsourcing, the service desk will in future be staffed by (Senior) IT Service Desk Agents provided via temporary employment. The staff will cover workload peaks, compensate longer absences and support projects with high staffing needs, performing typical service desk tasks. The framework agreement will be awarded through a public procurement procedure, and interested temporary staffing providers may bid.

Description

Die RheinEnergie AG sowie deren Gesellschaften und Beteiligungen benötigen flexible, temporäre Unterstützung durch Leiharbeitnehmer (ANÜ-Mitarbeitende), um beispielsweise Arbeitsspitzen abzudecken, langfristige Abwesenheiten von Mitarbeitenden zu kompensieren oder Projekte mit einem hohen Bedarf an Projektteilnehmern umzusetzen. Der Service Desk des Unternehmens wird aktuell durch einen externen Dienstleister betrieben. Im Rahmen einer geplanten Neuausrichtung soll der Service Desk künftig nicht mehr klassisch ausgelagert, sondern über Arbeitnehmerüberlassung (ANÜ) betrieben werden. Hierzu ist vorgesehen, (Senior) - IT Service Desk Agenten als Leiharbeitskräfte einzusetzen. Diese übernehmen die klassischen Service-Desk-Tätigkeiten.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

34 open tenders right now

This buyer has no award history in this sector yet. Usual winners, IT services - Germany

Company Wins Total awarded Last win
Telekom Deutschland GmbH 36 €64.5M Sep 2026
adesso SE 16 €856,168 Aug 2026
DYNACON GmbH 14 €9.0M Jun 2026
Bechtle GmbH 13 €1.1M Aug 2026
SoftwareONE Deutschland GmbH 12 €3.0M Jul 2026

Based on 1599 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · IT services
€26,096,460
5,390 open across Europe right now
Buyer track record on Aperlena
36 notices tracked · 0 awarded

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