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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 day ago Contract notice

Germany - IT services: consulting, software development, internet and support - Phonebot for the District of Warendorf

Original Deutschland - IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung - Phonebot für den Kreis Warendorf

Open Germany Münster IT services

Buyer Kreis Warendorf - Der Landrat

Key facts

Published
Procedure
Negotiated procedure
  1. Published

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Summary

Machine-generated summary

The District of Warendorf is procuring a cloud contract under the EVB IT framework for the provision of a phonebot with AI functionality, including corresponding services, for the citizen service of its vehicle registration offices. Optionally, the phonebot may in the coming years be extended to other areas and matters of the authority's administration and be complemented by a chatbot. Reference is made to the detailed service description. The contract starts with the award decision. The phonebot goes live on 01.04.2026. The contract has a basic term of two years.

Description

Phonebot für den Kreis Warendorf Auftragsgegenstand ist ein EVB IT-Cloudvertrag über die Bereitstellung eines Phonebots mit KI-Funktion (inkl. korrespondierender Dienstleistungen) für den Bürgerservice der Zulassungsstellen des Auftraggebers. Der Phonebot soll optional in den nächsten Jahren auch auf andere Bereiche und Anliegen der Verwaltung des Auftraggebers ausgeweitet werden können und durch einen Chatbot ergänzt werden. Im Weiteren wird auf die Leistungsbeschreibung verwiesen. Der Vertrag beginnt mit Zuschlagserteilung. Die Bereitstellung des Phonebots ("Go-Live") erfolgt zum 01.04.2026. Die Vertragslaufzeit beträgt zwei Jahre (Grundlaufzeit).

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 775 awards for IT services in Germany.

Median award
€492,288
Middle half of past awards
€249,895 to €1.2M

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Kreis Warendorf - Der Landrat

Germany

Who wins its contracts

Many suppliers
different companies won its awards
16
of the awards went to the three most frequent winners
19%
of its calls state an estimated value
0%

Based on 16 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
6.6
of those lots received a single tender
15%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

This buyer has no award history in this sector yet. Usual winners, IT services - Germany

Company Wins Total awarded Last win
Telekom Deutschland GmbH 53 €213.8M Sep 2026
SoftwareONE Deutschland GmbH 25 €4.8M Jul 2026
SVA System Vertrieb Alexander GmbH 23 €5.0M Oct 2026
adesso SE 23 €1.1M Aug 2026
SAP Deutschland SE & Co. KG 20 €20.6M Oct 2026

Based on 2550 awards with a linked company profile over the last 2 years.

5 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in IT services
7,080
median open notice
€898,852

Who wins in this market

Many suppliers

Germany · IT services

different companies won awards here
1,657
of the awards went to the three most frequent winners
4%
buyers awarded contracts here
1,055

Based on 2,550 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
8.6
of those lots received a single tender
18%
of the awards went to companies based in another country
5%
of the tenders came from another country
3%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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